QuidelOrtho

in vitro diagnostics

FieldServiceEngineer

Darwin, Northern Territory, Australia FULL TIME
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Mid+ candidates.

The Brief

“Field Service Engineer at QuidelOrtho. Skills: Technical support, Medical instruments, Pathology analyzers. Install, maintain, and repair equipment. Troubleshoot technical issues”

What You'll Achieve.

Ensure a high level of customer satisfaction; Improve overall service efficiency

Industry & Context.

in vitro diagnostics
Problems you'll solve

Troubleshoot technical issues; Perform diagnostics; Identify solutions

Eligibility Requirements

Willing to perform “on-call” duties on roster, Travel to various customer locations, Travel to metropolitan locations, Travel to regional locations, Travel to inter-state locations, Travel overseas on occasion

What They're Looking For.

Must Have

Advanced Diploma or Degree qualifications in Electronics, Robotics and Mechatronics, Computer Systems Engineering or similar discipline, Current driver’s license, Fundamental IT skills, understanding of computer system network construction, basic troubleshooting, Proficiency in using diagnostic and test equipment

Nice to Have

Experience working in a technical role preferably in the medical device industry or pathology field is highly advantageous, Fundamental IT skills, understanding of computer system network construction, basic troubleshooting, Proficiency in using diagnostic and test equipment

What You'll Do.

Troubleshoot technical issues

Collaborate with Subject Matter Experts

Complete upgrades and modifications

Document service activities

Make recommendations for improvement

Respond to customer inquiries

Manage spare parts inventory

Manage company assets

How You'll Work.

Team & Collaboration

Collaborate with Subject Matter Experts; Collaborate with the local and remote teams; Work as part of the team; Collaborating effectively with colleagues; Be actively involved in QuidelOrtho team

Communication Scope

Communicate effectively with technical stakeholders; Communicate effectively with non-technical stakeholders; Verbal communication; Written communication

Full Job Description

## The Opportunity QuidelOrtho unites the strengths of Quidel Corporation and Ortho Clinical Diagnostics, creating a world-leading in vitro diagnostics company with award-winning expertise in immunoassay and molecular testing, clinical chemistry and transfusion medicine. We are more than 6,000 strong and do business in over 130 countries, providing answers with fast, accurate and consistent testing where and when they are needed most – home to hospital, lab to clinic. Our culture puts our team members first and prioritizes actions that support happiness, inspiration and engagement. We strive to build meaningful connections with each other as we believe that employee happiness and business success are linked. Join us in our mission to transform the power of diagnostics into a healthier future for all. Location: Darwin, Northern Territory, Australia Are you a skilled and independent, passionate about making a difference for patient care? Do you possess a customer-focused mindset? Are you able to work independently while also being a collaborative team player? Are you motivated by the prospect to troubleshoot, maintain, and provide exceptional support for medical instruments? Do you enjoy working autonomously and comfortable traveling to regional sites? We have a fantastic opportunity for you! At QuidelOrtho, we are seeking a Field Service Engineer to play a key role to provide technical support and expertise for our cutting-edge Pathology/In Vitro Diagnostic analyzers located in Northern Territory. While being based in Darwin, your role will extend to support installations throughout Australia and New Zealand. As a member of our Field Service team, you will be supported by a team of experienced engineers based throughout Australia & Singapore. _Major Duties and Responsibilities :_ * 55% - Install, maintain, and repair equipment, proactively and reactively. * 15% - Troubleshoot technical issues, perform diagnostics, and collaborate with Subject Matter Experts to identi

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