QuidelOrtho
in vitro diagnostics
FieldServiceEngineer
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Field Service Engineer at QuidelOrtho. Skills: Technical support, Medical instruments, Pathology analyzers. Install, maintain, and repair equipment. Troubleshoot technical issues”
What You'll Achieve.
Ensure a high level of customer satisfaction; Improve overall service efficiency
Industry & Context.
Troubleshoot technical issues; Perform diagnostics; Identify solutions
Willing to perform “on-call” duties on roster, Travel to various customer locations, Travel to metropolitan locations, Travel to regional locations, Travel to inter-state locations, Travel overseas on occasion
What They're Looking For.
Must Have
Advanced Diploma or Degree qualifications in Electronics, Robotics and Mechatronics, Computer Systems Engineering or similar discipline, Current driver’s license, Fundamental IT skills, understanding of computer system network construction, basic troubleshooting, Proficiency in using diagnostic and test equipment
Nice to Have
Experience working in a technical role preferably in the medical device industry or pathology field is highly advantageous, Fundamental IT skills, understanding of computer system network construction, basic troubleshooting, Proficiency in using diagnostic and test equipment
What You'll Do.
Troubleshoot technical issues
Collaborate with Subject Matter Experts
Complete upgrades and modifications
Document service activities
Make recommendations for improvement
Respond to customer inquiries
Manage spare parts inventory
Manage company assets
How You'll Work.
Team & Collaboration
Collaborate with Subject Matter Experts; Collaborate with the local and remote teams; Work as part of the team; Collaborating effectively with colleagues; Be actively involved in QuidelOrtho team
Communication Scope
Communicate effectively with technical stakeholders; Communicate effectively with non-technical stakeholders; Verbal communication; Written communication
Full Job Description
## The Opportunity QuidelOrtho unites the strengths of Quidel Corporation and Ortho Clinical Diagnostics, creating a world-leading in vitro diagnostics company with award-winning expertise in immunoassay and molecular testing, clinical chemistry and transfusion medicine. We are more than 6,000 strong and do business in over 130 countries, providing answers with fast, accurate and consistent testing where and when they are needed most – home to hospital, lab to clinic. Our culture puts our team members first and prioritizes actions that support happiness, inspiration and engagement. We strive to build meaningful connections with each other as we believe that employee happiness and business success are linked. Join us in our mission to transform the power of diagnostics into a healthier future for all. Location: Darwin, Northern Territory, Australia Are you a skilled and independent, passionate about making a difference for patient care? Do you possess a customer-focused mindset? Are you able to work independently while also being a collaborative team player? Are you motivated by the prospect to troubleshoot, maintain, and provide exceptional support for medical instruments? Do you enjoy working autonomously and comfortable traveling to regional sites? We have a fantastic opportunity for you! At QuidelOrtho, we are seeking a Field Service Engineer to play a key role to provide technical support and expertise for our cutting-edge Pathology/In Vitro Diagnostic analyzers located in Northern Territory. While being based in Darwin, your role will extend to support installations throughout Australia and New Zealand. As a member of our Field Service team, you will be supported by a team of experienced engineers based throughout Australia & Singapore. _Major Duties and Responsibilities :_ * 55% - Install, maintain, and repair equipment, proactively and reactively. * 15% - Troubleshoot technical issues, perform diagnostics, and collaborate with Subject Matter Experts to identi
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