Ocado Group
Logistics
FieldServiceEngineer
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Field Service Engineer at Ocado Group. Skills: Robotics, Automation, Field service. Function as primary contact. Resolve unique complex problems”
Industry & Context.
Problem solving; Troubleshooting
Up to 75% travel, Travel Southern California, Work in tight areas, Kneeling squatting crawling
What They're Looking For.
Must Have
BS/MS Mechanical, Electrical, Industrial, or Engineering, 5+ years experience related industry, Ability to perform complex repairs, Ability to de-escalate, communicate, document, Experience supervising and training coworkers, Familiarity industrial robot arms, Familiarity autonomous vehicles, Familiarity automation safety standards, Ability to write maintenance schedules, Ability to document deployment processes, Interpret wiring diagrams, Diagnose electrical problems, Write detailed reports
Nice to Have
WMS and WES architectures experience, Experience working alongside Network, Experience working alongside Software teams, Design and prototype electrical systems, Specify automation-grade electrical equipment, Create and maintain electrical schematics, Comfortable using Command Line Interface, Passion for learning new skills, Improving service quality
What You'll Do.
Function as primary contact
Resolve unique complex problems
Mentor and develop coworker skills
Manage onsite resources
Participate HW SW repairs
Participate HW SW updates
Devise process improvements
Propose detailed solutions
Develop documentation
Manage implementation of changes
Identify diagnose troubleshoot solutions
Oversee maintenance schedules
Oversee repair procedures
Perform duties kneeling squatting crawling
Travel to customer sites
Complete pre-deployment evaluations
Communicate findings stakeholders
Supervise deployment hardware
Supervise removal hardware
Complete hardware software updates
Assist hardware project design
Assist hardware project implementations
How You'll Work.
Team & Collaboration
Work with disciplines; Work with Sales; Work with Software; Work with Mechanical; Work with Electrical; Work with contractors; Work with Ocado employees; Work with engineering teams; Work with product teams; Work with service teams; Work with sales teams; Work with Network team; Work with Software team
Communication Scope
Customer communication
Process & Methodology
Project management
Full Job Description
Field Service Engineer Ocado Intelligent Automation - Southern California Region About us Ocado is a UK-based company admitted to trading on the London Stock Exchange (Ticker OCDO). It comprises one of the world's largest dedicated online grocery retailers, operating its own grocery and general merchandise retail businesses under Ocado.com and other specialist shop banners, together with its Ocado Solutions division. The Ocado Solutions division is responsible for providing Ocado’s innovative advanced robotics technology, known as the Ocado Smart Platform ("OSP"), to our major retailer clients around the world. OSP comprises access to Ocado's physical infrastructure solutions, running highly efficient warehouse operations for the single pick of products, together with the entire end-to-end proprietary software applications and advanced robotics required to operate a world-class online grocery business. Our unique, proprietary and industry-leading technology is set to transform the shopping experience of consumers around the world. We have partnered with the Kroger Family of Companies in the United States and Sobey's Family of Companies in Canada to help redefine the grocery customer experience through the adoption of the centralized, automated model of online retailing provided by the Ocado Smart Platform. Come join us as we build our North American team, bringing world-class innovation and technologies to one of the most exciting global markets for e-commerce. As a Robotics Field Engineer you will help us create, deploy, repair and maintain the most advanced robots for our customers. You will work closely with other disciplines (Sales, Software, Mechanical, Electrical, etc.) to maintain our fleet of robotic systems. This role requires up to 75% of travel to customer sites. Travel required across Southern California regions (Fresno ↔ Los Angeles). What you’ll do Function as the primary contact for technicians who are resolving problems in the field Use your backgrou
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