FieldServiceEngineer

**MAIN PURPOSE OF JOB:** The Field Service Engineer is an energetic, persuasive, field professional that will perform installations, repairs and maintenance of analytical instrumentation. This position is responsible for both understanding customer needs and have to ability to handle it the best. **REPORTING LINE:****DEPARTMENT: Service** * **Line Manager:****Service Manager** * **Matrix Manager(s):****Service Manager** **SPECIFIC DUTIES & RESPONSIBILITIES: **include the following. Other duties may be assigned. * Repair and maintenance of analytical instrumentation * Perform installation of equipment from delivery to sign-off * Respond to customer by telephone within 4 hours to evaluate problem * Perform preventative maintenance per maintenance schedule * Inform appropriate personnel on all problems using escalation procedure * Maintain manuals * Submit electronic paperwork timely and accurately * Maintain excellent communication with Service Manager on all matters * Process parts return and repair in accordance with all policies and guidelines * Keep customers well informed on any open issues * Manage direct account responsibility with minimal supervision * Assist in different areas within the District * Perform all the above duties in accordance with applicable ISO9000 directives and company policy **IMPACT:** * Major impact on customer satisfaction. * Growth and profitability of preventive and corrective maintenance plans. * Maintains and build upon the professional image of Malvern Panalytical. **ACCOUNTABILITY:** Works closely with Service team in order to complete the preventive and corrective maintenance plan according with the recognition process of Malvern Panalytical products. Operates within the overall policy of the company and keeps within its written rules. **COMMUNICATION:** **Customer and supplier communication** Communication on a daily basis with external customers and service department personnel both orally and in writing. **Internal Communicatio