Malvern Panalytical Micromeritics And Sciaps
FieldServiceEngineer
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Field Service Engineer at Malvern Panalytical Micromeritics And Sciaps. Skills: Field service, Analytical instrumentation, Customer support. Perform installations. Perform repairs”
What You'll Achieve.
Major impact on customer satisfaction; Growth profitability maintenance plans; Maintain professional image
Industry & Context.
Problem Solving; Analysis
Travel up to 80%, Lift up to 50 lbs
What They're Looking For.
Must Have
Bachelor of Science, Five years related experience, Valid driver's license, Minimum 5 years application experience, Fluent in written spoken Portuguese, Ability to travel up to 80%, Ability to lift up to 50 lbs, 80% English language proficiency
Nice to Have
General Chemistry background preferred, Physics background preferred, Mechanical Engineering background preferred, Chemical Engineering background preferred, Analytical Instruments experience preferred, Remote Sensing equipment experience preferred, Spectrometers experience preferred, General instrumentation sales experience preferred
What You'll Do.
Perform installations
Evaluate customer problems
Perform preventative maintenance
Inform personnel of problems
Submit electronic paperwork
Maintain communication with Service Manager
Keep customers informed
Manage direct account responsibility
Assist in different areas
How You'll Work.
Team & Collaboration
Service team collaboration; Internal communication
Communication Scope
Written communication; Oral communication; Presentation skills
Full Job Description
**MAIN PURPOSE OF JOB:** The Field Service Engineer is an energetic, persuasive, field professional that will perform installations, repairs and maintenance of analytical instrumentation. This position is responsible for both understanding customer needs and have to ability to handle it the best. **REPORTING LINE:****DEPARTMENT: Service** * **Line Manager:****Service Manager** * **Matrix Manager(s):****Service Manager** **SPECIFIC DUTIES & RESPONSIBILITIES: **include the following. Other duties may be assigned. * Repair and maintenance of analytical instrumentation * Perform installation of equipment from delivery to sign-off * Respond to customer by telephone within 4 hours to evaluate problem * Perform preventative maintenance per maintenance schedule * Inform appropriate personnel on all problems using escalation procedure * Maintain manuals * Submit electronic paperwork timely and accurately * Maintain excellent communication with Service Manager on all matters * Process parts return and repair in accordance with all policies and guidelines * Keep customers well informed on any open issues * Manage direct account responsibility with minimal supervision * Assist in different areas within the District * Perform all the above duties in accordance with applicable ISO9000 directives and company policy **IMPACT:** * Major impact on customer satisfaction. * Growth and profitability of preventive and corrective maintenance plans. * Maintains and build upon the professional image of Malvern Panalytical. **ACCOUNTABILITY:** Works closely with Service team in order to complete the preventive and corrective maintenance plan according with the recognition process of Malvern Panalytical products. Operates within the overall policy of the company and keeps within its written rules. **COMMUNICATION:** **Customer and supplier communication** Communication on a daily basis with external customers and service department personnel both orally and in writing. **Internal Communicatio
Applying for this Field Service Engineer role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Workday
- Workday has a multi-step form — save your progress after every section.
- "Apply With LinkedIn" can fail or lose data; manual entry is more reliable.
- Watch for the "Submit for Review" final step — hitting "Save" alone does not submit.
- Job requisition numbers are useful when following up with HR by email.
ANONYMOUS · UNFILTERED
What do employees actually say about Malvern Panalytical Micromeritics And Sciaps?
Real rants from real employees. Read before you apply.