Leica Biosystems
Diagnostics
FieldServiceEngineer
Neural analysis suggests this role is
optimal for Mid candidates.
“Field Service Engineer at Leica Biosystems. Skills: Field Service, Histopathology equipment, Technical service. Delivering, promoting and selling high quality onsite technical service. Performing onsite service & maintenance activities for various histopathology and associated instruments”
What You'll Achieve.
Achieve high customer satisfaction; Meeting the Organization’s Revenue & KPI targets; Maximizing customer satisfaction; Achieve high customer satisfaction and ensure a professional repair in due time with effective, efficient & safe work practices; Reduce customer downtime; Achieve optimum customer care and ensure a professional repair in due time with effective and efficient working practices contributing to team goals/KPI’s; Ensure all customers are provided with an industry leading professional After Sales Service within the KPI’s set by Service Management
Industry & Context.
Problem-solving and analytical skills; Fault analysis; Root cause analysis
Must be willing to travel within their defined territory up to 80% of their time, Arabic And English language proficiency
What They're Looking For.
Must Have
Bachelor's degree in Mechanical, Electronic or Electrical subject, 5 years experience in Field Service or a related field histopathology equipment’s, Ability to carry & move up to 25kg safely
Nice to Have
Knowledge of network configuration and setup such as firewalls and TCP/IP networking components in a Windows environment is advantageous
What You'll Do.
promoting and selling high quality onsite technical service
Performing onsite service & maintenance activities for various histopathology and associated instruments
Supporting customers and colleagues in a proactive and timely fashion
Visiting customers for installations
preventative maintenance
fault analysis and upgrades
Providing phone support & occasional Helpdesk support
Performing root cause analysis in the field or in the business / manufacturing unit
Performing preventative maintenance
On-site installation of various Histopathology and ancillary equipment
Delivering accurate reporting
handling and timely submission of Salesforce reports
Stock management and other relevant service documentation
Working closely with Field Support Team to ensure all customers are provided with an industry leading professional After Sales Service
Co-operating closely with and supporting the sales team with tasks such as basic training for customers
demonstrations and systems builds
Exchanging valuable information resulting from customer contacts
Documenting customer information with the CRM & Service management systems
updating & distributing knowledge with the product specialists
How You'll Work.
Team & Collaboration
Work closely with Field Support Team; Co-operate closely with and support the sales team
Communication Scope
Excellent communication skills, verbal and written with ability to communicate across different levels internally and at customer sites
Full Job Description
Leica Biosystems’ mission of “Advancing Cancer Diagnostics, Improving Lives” is at the heart of our corporate culture. We’re a global leader in cancer diagnostics with the most comprehensive portfolio from biopsy to diagnosis. Our easy-to-use and consistently reliable offerings help improve workflow efficiency and diagnostic confidence. Our associates know that every moment matters when it comes to cancer diagnostics. When you come to work, you’re helping develop solutions that enable accurate diagnoses to turn anxiety into answers. Join our diverse, global team of talented people, and be inspired to grow every day. _**Leica Biosystems**_ is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we’re working at the pace of change to improve patient lives with diagnostic tools that address the world’s biggest health challenges. The **Field Service Engineer** for _**Leica Biosystems**_ is responsible for delivering, promoting and selling high quality onsite technical service within Saudi to achieve high customer satisfaction while meeting the Organization’s Revenue & KPI targets. Primary responsibility is performing onsite service & maintenance activities for various histopathology and associated instruments in _**Leica Biosystems**_ portfolio The **Field Service Engineer** will also need to be readily available to support customers and colleagues in a proactive and timely fashion with the objective of maximizing customer satisfaction. Visit customers for installations, preventative maintenance, repairs, fault analysis and upgrades in order to achieve high customer satisfaction and ensure a professional repair in due time with effective, efficient & safe work practices. Provide phone support & occasional Helpdesk support to reduce customer downtime. Perform root cause analysis in the field or in the business / manufacturing unit. This position is to provide onsite support within Saudi, with occasional support within the EU where
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