Challenging Topics
optics and optoelectronics
FieldServiceEngineer
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Field Service Engineer at Challenging Topics. Skills: Field Service Engineering, technical support, customer service. Installation and commissioning of new and relocated CMM, Optical and X-ray systems. Service, calibration and preventative maintenance activities”
What You'll Achieve.
ensuring maximum machine uptime; delivering excellent technical support; building customer relationships
Industry & Context.
solving technical challenges; Resolving machine issues; Diagnosing faults
Flexible approach to travel and occasional overnight stays, Full UK Driving Licence, regular travel across the UK, occasional opportunities to support customers in Ireland and Europe
What They're Looking For.
Must Have
Previous experience in a Field Service Engineer or Service Technician role, electrical and mechanical fault-finding skills, Full UK Driving Licence
Nice to Have
Experience working with metrology, CMM, optical inspection or precision engineering equipment would be highly advantageous
What You'll Do.
Installation and commissioning of new and relocated CMM
Optical and X-ray systems
calibration and preventative maintenance activities
Responding to customer breakdowns and resolving machine issues onsite and remotely
Providing first-class technical support and customer service
Diagnosing faults and escalating issues where required
Managing service documentation and reports via CRM/SAP systems
Liaising with internal teams regarding spare parts and service requirements
Supporting uptime and shift-working requests when required
Ensuring all work is completed in line with company Health & Safety procedures
How You'll Work.
Team & Collaboration
Liaising with internal teams regarding spare parts and service requirements
Communication Scope
Excellent communication and customer-facing skills
Process & Methodology
Ability to work independently and manage your own schedule
Full Job Description
### **Field Service Engineer – Midlands/North** ### ### Are you an experienced engineer with a passion for delivering exceptional customer service and solving technical challenges in the field? We are looking for a proactive and customer-focused Field Service Engineer to join a growing Technical Service team supporting advanced metrology and inspection systems across the UK. ### **Welcome to ZEISS.** ### ZEISS is an internationally leading technology company operating in the optics and optoelectronics industries. ZEISS is shaping technological progress and through its solutions is extending the horizon of the world of optics and associated areas. ZEISS consists of four segments: Semiconductor Manufacturing Technology, Industrial Quality & Research, Medical Technology and Consumer Markets. ### ### This is an exciting opportunity to work with cutting-edge Coordinate Measurement Machines (CMMs), Optical and X-ray systems, supporting customers across a variety of high-tech manufacturing environments. ### **What you’ll be doing.** ### ### Working within the **_Industrial Quality Solutions (IQS) Division_** , at **_ZEISS_** , you will be responsible for the installation, commissioning, servicing and calibration of specialist inspection equipment at customer sites. You’ll play a key role in ensuring maximum machine uptime, delivering excellent technical support, and building strong customer relationships. ### This is a field-based role working from home, with regular travel across the UK and occasional opportunities to support customers in Ireland and Europe. ### **Key Responsibilities** * ### Installation and commissioning of new and relocated CMM, Optical and X-ray systems * ### Service, calibration and preventative maintenance activities * ### Responding to customer breakdowns and resolving machine issues onsite and remotely * ### Providing first-class technical support and customer service * ### Diagnosing faults and escalating issues where required * ### Managing serv
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