Challenging Topics

optics and optoelectronics

FieldServiceEngineer

lutterworth, england, united kingdom FULL TIME Remote Friendly
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Mid+ candidates.

The Brief

“Field Service Engineer at Challenging Topics. Skills: Field Service Engineering, technical support, customer service. Installation and commissioning of new and relocated CMM, Optical and X-ray systems. Service, calibration and preventative maintenance activities”

What You'll Achieve.

ensuring maximum machine uptime; delivering excellent technical support; building customer relationships

Industry & Context.

optics and optoelectronics
Problems you'll solve

solving technical challenges; Resolving machine issues; Diagnosing faults

Eligibility Requirements

Flexible approach to travel and occasional overnight stays, Full UK Driving Licence, regular travel across the UK, occasional opportunities to support customers in Ireland and Europe

What They're Looking For.

Must Have

Previous experience in a Field Service Engineer or Service Technician role, electrical and mechanical fault-finding skills, Full UK Driving Licence

Nice to Have

Experience working with metrology, CMM, optical inspection or precision engineering equipment would be highly advantageous

What You'll Do.

Installation and commissioning of new and relocated CMM

Optical and X-ray systems

calibration and preventative maintenance activities

Responding to customer breakdowns and resolving machine issues onsite and remotely

Providing first-class technical support and customer service

Diagnosing faults and escalating issues where required

Managing service documentation and reports via CRM/SAP systems

Liaising with internal teams regarding spare parts and service requirements

Supporting uptime and shift-working requests when required

Ensuring all work is completed in line with company Health & Safety procedures

How You'll Work.

Team & Collaboration

Liaising with internal teams regarding spare parts and service requirements

Communication Scope

Excellent communication and customer-facing skills

Process & Methodology

Ability to work independently and manage your own schedule

Full Job Description

### **Field Service Engineer – Midlands/North** ### ### Are you an experienced engineer with a passion for delivering exceptional customer service and solving technical challenges in the field? We are looking for a proactive and customer-focused Field Service Engineer to join a growing Technical Service team supporting advanced metrology and inspection systems across the UK. ### **Welcome to ZEISS.** ### ZEISS is an internationally leading technology company operating in the optics and optoelectronics industries. ZEISS is shaping technological progress and through its solutions is extending the horizon of the world of optics and associated areas. ZEISS consists of four segments: Semiconductor Manufacturing Technology, Industrial Quality & Research, Medical Technology and Consumer Markets. ### ### This is an exciting opportunity to work with cutting-edge Coordinate Measurement Machines (CMMs), Optical and X-ray systems, supporting customers across a variety of high-tech manufacturing environments. ### **What you’ll be doing.** ### ### Working within the **_Industrial Quality Solutions (IQS) Division_** , at **_ZEISS_** , you will be responsible for the installation, commissioning, servicing and calibration of specialist inspection equipment at customer sites. You’ll play a key role in ensuring maximum machine uptime, delivering excellent technical support, and building strong customer relationships. ### This is a field-based role working from home, with regular travel across the UK and occasional opportunities to support customers in Ireland and Europe. ### **Key Responsibilities** * ### Installation and commissioning of new and relocated CMM, Optical and X-ray systems * ### Service, calibration and preventative maintenance activities * ### Responding to customer breakdowns and resolving machine issues onsite and remotely * ### Providing first-class technical support and customer service * ### Diagnosing faults and escalating issues where required * ### Managing serv

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