FieldServiceEngineer

At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients and customers. We foster an inclusive culture and are looking for diverse, talented people to join Alcon. As a **Field Service Engineer** , you will be focused on providing technical advice to customers including commissioning, installing, and testing of products/equipment. You will be responsible for carrying out installation, emergency repair, preventive maintenance, performing retrofits and upgrades on Alcon surgical equipment, maximizing customer satisfaction by providing the highest level of service. In this role, a typical day will include: * Identifying and correcting more complex problems associated with start-up * Researching, evaluating, and recommending new products or equipment upgrades that will meet customer needs * Developing on-going relationships with customers to secure future business * Resolving/troubleshooting implementation problems and/or training customers on the features of the equipment they have purchased * Completing preventative maintenance routine as scheduled and per contract conditions, as well as emergency calls * Testing repaired instruments in all operating modes and demonstrates that repaired instruments operate at Alcon’s specifications * Minimizing instrument failure call back * Installing retrofits and instructing customers of resultant benefits and changes * Ensuring a high level of communication with customers, sales force, Clinical Applications and operations within the operating region, to ensure customer needs are rapidly addressed * Communicating equipment problems, quality issues and customer concerns to the appropriate in-house personal within the established guidel