Abbott
healthcare
FieldServiceEngineer-AMD(BasedAragónorCataluña)-50%Iberia
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“Field Service Engineer - AMD (Based Aragón or Cataluña) - 50% Iberia at Abbott. Skills: Field Service, Customer Support, System Installation, Maintenance, Troubleshooting. Provide Abbot Molecular clients with a best in class customer experience. Responsible for on-site systems and instrument installations, maintenance and for solving hardware and software issues”
What You'll Achieve.
enhance our overall customer service; support business growth
Industry & Context.
problem-solving skills; solving hardware and software issues; Troubleshoot Application and Instrumentation
Willingness to travel in the assigned area, 50% travel
What They're Looking For.
Must Have
Scientific mindset, problem-solving skills, autonomy, resourcefulness, Excellent customer service, communication skills, Active listening abilities, Diploma/College degree, 1-5 years of related work experience or equivalent combination of education and work experience, Willingness to travel
Nice to Have
University degree in relevant discipline is a plus, Additional language skills are an advantage
What You'll Do.
Provide Abbot Molecular clients with a best in class customer experience
Responsible for on-site systems and instrument installations
maintenance and for solving hardware and software issues
Installation and implementation of new systems in current and new customers sites
Performing preventative maintenance interventions
Troubleshoot Application and Instrumentation by telephone and on site
Providing on-site customer support for software and hardware upgrade training
Providing primary service and support to the defined territory
Providing back-up service support outside of assigned territory as needed
Maintaining and managing own tools and accessories needed to perform repairs and preventative maintenance
Maintaining and managing own Spare Parts Field Service inventory kits
Reporting to Service Management
How You'll Work.
Team & Collaboration
Actively collaborate with other Service and Commercial colleagues; Close cooperation with Application Support Specialists and the Commercial team; Actively participating in Abbott Molecular conference calls, service summits, expert meetings and workshops
Communication Scope
Excellent customer service and communication skills; Active listening abilities
Full Job Description
## **JOB DESCRIPTION:** **bout Abbott** Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 113,000 colleagues serve people in more than 160 countries. Position: **Field Service Engineer AMD - Based (Aragón or Cataluña 50%) - (Iberia 50%)** **Main Purpose of Job** * Provide Abbot Molecular clients with a best in class customer experience. * Responsible for on-site systems and instrument installations, maintenance and for solving hardware and software issues. * Actively collaborate with other Service and Commercial colleagues to enhance our overall customer service and support business growth. **Minimum Requirements:** Scientific mindset. Strong problem-solving skills, autonomy and resourcefulness. Excellent customer service and communication skills. Active listening abilities. Diploma/College degree - University degree in relevant discipline is a plus. Good knowledge of**English - C1** (listening and writing). Additional language skills are an advantage. 1-5 years of related work experience or equivalent combination of education and work experience. Willingness to travel in the assigned area. **(Based Aragón or Cataluña 50%), Iberia 50%).** **Key Responsibilities** * Installation and implementation of new systems in current and new customers sites. * Performing preventative maintenance interventions (Hardware and Software upgrades and repair interventions on molecular instrumentation) * Troubleshoot Application and Instrumentation by telephone and on site, complaint logging and tracking in Call Management Systems. * Providing on-site customer support for software and hardware upgrade training. * Close cooperation with Application Support Specialists and the Commercial team to provide excellent customer service and support business g
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