Abbott

healthcare

FieldServiceEngineer-AMD(BasedAragónorCataluña)-50%Iberia

Aragón, Spain; Cataluña, Spain; Spain FULL TIME Remote Friendly
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Entry candidates.

The Brief

“Field Service Engineer - AMD (Based Aragón or Cataluña) - 50% Iberia at Abbott. Skills: Field Service, Customer Support, System Installation, Maintenance, Troubleshooting. Provide Abbot Molecular clients with a best in class customer experience. Responsible for on-site systems and instrument installations, maintenance and for solving hardware and software issues”

What You'll Achieve.

enhance our overall customer service; support business growth

Industry & Context.

healthcare
Problems you'll solve

problem-solving skills; solving hardware and software issues; Troubleshoot Application and Instrumentation

Eligibility Requirements

Willingness to travel in the assigned area, 50% travel

What They're Looking For.

Must Have

Scientific mindset, problem-solving skills, autonomy, resourcefulness, Excellent customer service, communication skills, Active listening abilities, Diploma/College degree, 1-5 years of related work experience or equivalent combination of education and work experience, Willingness to travel

Nice to Have

University degree in relevant discipline is a plus, Additional language skills are an advantage

What You'll Do.

Provide Abbot Molecular clients with a best in class customer experience

Responsible for on-site systems and instrument installations

maintenance and for solving hardware and software issues

Installation and implementation of new systems in current and new customers sites

Performing preventative maintenance interventions

Troubleshoot Application and Instrumentation by telephone and on site

Providing on-site customer support for software and hardware upgrade training

Providing primary service and support to the defined territory

Providing back-up service support outside of assigned territory as needed

Maintaining and managing own tools and accessories needed to perform repairs and preventative maintenance

Maintaining and managing own Spare Parts Field Service inventory kits

Reporting to Service Management

How You'll Work.

Team & Collaboration

Actively collaborate with other Service and Commercial colleagues; Close cooperation with Application Support Specialists and the Commercial team; Actively participating in Abbott Molecular conference calls, service summits, expert meetings and workshops

Communication Scope

Excellent customer service and communication skills; Active listening abilities

Full Job Description

## **JOB DESCRIPTION:** **bout Abbott** Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 113,000 colleagues serve people in more than 160 countries. Position: **Field Service Engineer AMD - Based (Aragón or Cataluña 50%) - (Iberia 50%)** **Main Purpose of Job** * Provide Abbot Molecular clients with a best in class customer experience. * Responsible for on-site systems and instrument installations, maintenance and for solving hardware and software issues. * Actively collaborate with other Service and Commercial colleagues to enhance our overall customer service and support business growth. **Minimum Requirements:** Scientific mindset. Strong problem-solving skills, autonomy and resourcefulness. Excellent customer service and communication skills. Active listening abilities. Diploma/College degree - University degree in relevant discipline is a plus. Good knowledge of**English - C1** (listening and writing). Additional language skills are an advantage. 1-5 years of related work experience or equivalent combination of education and work experience. Willingness to travel in the assigned area. **(Based Aragón or Cataluña 50%), Iberia 50%).** **Key Responsibilities** * Installation and implementation of new systems in current and new customers sites. * Performing preventative maintenance interventions (Hardware and Software upgrades and repair interventions on molecular instrumentation) * Troubleshoot Application and Instrumentation by telephone and on site, complaint logging and tracking in Call Management Systems. * Providing on-site customer support for software and hardware upgrade training. * Close cooperation with Application Support Specialists and the Commercial team to provide excellent customer service and support business g

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