Intuitive
healthcare
FieldServiceEngineer2-2ndshift
Neural analysis suggests this role is
optimal for mid candidates.
“Field Service Engineer 2 - 2nd shift at Intuitive. Skills: installation, support, troubleshooting, repair, maintenance, electro-mechanical systems, customer service, communication skills. installation. support”
What You'll Achieve.
ensure that all service agreements and warranty obligations are met and surpassed; consistently exceeding customer expectations; improving outcomes around the world
Industry & Context.
Demonstrated ability to identify, analyze, and resolve technical issues efficiently, utilizing problem-solving skills and critical thinking abilities
Ability to Travel up to 70%, Reside within a reasonable distance, typically within 30 miles, of the assigned territory location, Ability to work a flex shift, second shift, or other type of shift, Ability to lift 75 lbs., move wheeled objects up to 1, 200 lbs., Clean driving record, Ability to obtain and maintain Vendor Credentialing approval for access to operating rooms, Compliance with all necessary vaccination requirements, Comfortable working off hours with limited support
What They're Looking For.
Must Have
Demonstrated ability to work effectively as part of a team, collaborating with colleagues, customers, and other stakeholders to achieve common goals, Demonstrated ability to identify, analyze, and resolve technical issues efficiently, utilizing problem-solving skills and critical thinking abilities, time management skills with the ability to prioritize tasks, meet deadlines, and handle multiple assignments simultaneously while maintaining attention to detail, Ability to Travel up to 70%, Willingness to perform ad hoc tasks assigned by management, Reside within a reasonable distance, typically within 30 miles, of the assigned territory location or other designated area as required by management to fulfill the specific needs of the role, Ability to work a flex shift, second shift, or other type of shift as required by management to fulfill the specific needs of the role, Demonstrate individual characteristics expected of Intuitive personnel (eg. Character, capacity, energy, experience), Ability to lift 75 lbs. and move wheeled objects up to 1, 200 lbs., Clean driving record, Ability to obtain and maintain Vendor Credentialing approval for access to operating rooms, Compliance with all necessary vaccination requirements as mandated by the vendor credentialing process, Proven track record of troubleshooting electro-mechanical systems required, Good written and oral communication skills, General computer skills, Comfortable working off hours with limited support, Excellent administrative and record keeping skills
Nice to Have
1-3 years of Field Service Experience preferred, Associate’s degree in related field or equivalent training/experience preferred
What You'll Do.
maintenance of all Intuitive products
ensure service agreements and warranty obligations are met
exceed customer expectations
documenting service activities
providing comprehensive reports
completing administrative tasks
provide technical support to end-users and other Intuitive employees
conduct training sessions
perform scheduled maintenance activities
coordinate and perform system and hardware delivery and installation
manage spare parts inventory
maintain all Intuitive-provided items
support and collaborate with Intuitive teams
provide feedback to HQ
take part in continuous improvement projects
complete all required or assigned training
manage all aspects of assigned area of responsibility
How You'll Work.
Team & Collaboration
work effectively as part of a team; collaborating with colleagues, customers, and other stakeholders; Support and collaborate with Intuitive teams; Assist Sales teams with trade show support; assist Genesis teams with sterile reprocessing training; provide hospital contacts to other Intuitive teams
Communication Scope
exceptional customer service and communication skills; Good written and oral communication skills
Process & Methodology
prioritize tasks, meet deadlines, handle multiple assignments simultaneously
Full Job Description
It started with a simple idea: what if surgery could be less invasive and recovery less painful? Nearly 30 years later, that question still fuels everything we do at Intuitive. As a global leader in robotic-assisted surgery and minimally invasive care , our technologies—like the da Vinci surgical system and Ion —have transformed how care is delivered for millions of patients worldwide. We’re a team of engineers, clinicians, and innovators united by one purpose: to make surgery smarter, safer, and more human. Every day, our work helps care teams perform with greater precision and patients recover faster, improving outcomes around the world. The problems we solve demand creativity, rigor, and collaboration. The work is challenging, but deeply meaningful—because every improvement we make has the potential to change a life. If you’re ready to contribute to something bigger than yourself and help transform the future of healthcare , you’ll find your purpose here. Primary Function of Position As a Field Service Engineer 2 at Intuitive, you will be an integral part of our dedicated team, responsible for the installation, support, troubleshooting, repair, and maintenance of all our products within your management designated area of responsibility. Your primary focus will be to ensure that all service agreements and warranty obligations are met and surpassed, while consistently exceeding customer expectations. This role demands expertise in electro-mechanical systems, acquired through specialized training, as well as exceptional customer service and communication skills. As a Field Service Engineer 2, you will have the opportunity to work closely with our valued customers, providing technical expertise, resolving issues, and delivering outstanding support. Join us in our commitment to excellence and innovation as we continue to revolutionize the industry. Essential Job Duties * Understand and comply with all department and company policies * Provide management with a quarter
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