Navarino
shipping
FieldServiceCoordination&MaritimeCommunicationsTechnicalSupportEngineer
“Field Service Coordination & Maritime Communications Technical Support Engineer at Navarino. Skills: Field Service Coordination, Maritime Communications Technical Support. Coordinate and manage field service attendances through a global service network. Plan and schedule service interventions based on vessel location and operational constraints”
What You'll Achieve.
operational metrics; resource planning; customer satisfaction; retention; loyalty
Industry & Context.
problem-solving
Participate in a 24/7 shift rotation, including support during off-hours, weekends, and holidays
What They're Looking For.
Must Have
Experience in technical support and/or service coordination, understanding of networking concepts, including OSI model, TCP/IP, and firewalls, Knowledge of routing and switching technologies, Familiarity with Microsoft environments, including domains and storage systems (NAS), Excellent command of written and spoken English
Nice to Have
Cisco Certified Network Associate (CCNA) or equivalent certification, Basic knowledge of Linux systems, Experience in the maritime industry and vessel environments, Familiarity with maritime applications and communication systems, Microsoft certifications
What You'll Do.
Coordinate and manage field service attendances through a global service network
Plan and schedule service interventions based on vessel location and operational constraints
Support field engineers during onboard activities
ensuring compliance with system requirements
Provide technical support to customers across Navarino’s products and services
primarily in networking and system-related issues
Monitor the performance and smooth operation of deployed systems and services
Troubleshoot and resolve incidents related to connectivity
and maritime communication systems
Manage and track service requests through centralized ticketing systems (e. g.
Ensure timely communication and updates to customers and internal stakeholders
Participate in a 24/7 shift rotation
including support during off-hours
Maintain high standards of customer service
contributing to customer satisfaction
How You'll Work.
Team & Collaboration
cross-functional coordination; vendor/stakeholder management; teamwork
Communication Scope
Excellent command of written and spoken English; communication; Ensure timely communication and updates to customers and internal stakeholders
Process & Methodology
process management
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