Field Sales
FieldSales-Experienced
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Field Sales - Experienced at Field Sales. Skills: Account sales, Capital sales, Aftermarket services. Provide dedicated service to accounts. Manage entire account lifecycle”
What You'll Achieve.
Maximum customer retention; Maximum customer satisfaction
Industry & Context.
Claim resolution
What They're Looking For.
Must Have
End-to-end dedicated service, Single point of contact, Overseeing entire account lifecycle, Customer claims management
What You'll Do.
Provide dedicated service to accounts
Manage entire account lifecycle
Drive new equipment sales
Capture aftermarket service opportunities
Manage customer claims
Ensure customer retention
Ensure customer satisfaction
Act as single window for accounts
Manage commercial relationship
Manage technical relationship
Drive sales for new equipment
Drive sales for aftermarket services
Present unified solution
Take ownership of customer claims
Take ownership of disputes
Take ownership of technical complaints
Coordinate with factories
Coordinate with quality assurance
Coordinate with global Business Units
Resolve issues swiftly
Protect commercial relationship
Coordinate with offices in shipbuilding nations
Secure newbuild projects
Participate in meetings with overseas Business Units
Secure technical support
Secure customized pricing
Secure product updates
How You'll Work.
Team & Collaboration
Cross-Border Project Collaboration; Global BU Alignment
Full Job Description
Every day, we get opportunities to make a positive impact – on our colleagues, partners, customers and society. Together, we’re pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world-leading technologies that inspire progress in vital areas, including energy, food, water and shipping. As we push forward, the innovative, open spirit that fuels our 140-year-old start-up culture and rapid growth also drives our personal growth. So, as we shape a more resourceful, less wasteful world, we build our careers too. This Account Sales is responsible for providing end-to-end (one-stop) dedicated service to a selected group of strategic Marine (Shipowner) and Power Plant key accounts. Unlike traditional transactional capital or aftersales roles, this position acts as the single point of contact (SPOC) overseeing the entire account lifecycle—driving new equipment (capital) sales, capturing aftermarket service opportunities, and directly managing all customer claims to ensure maximum customer retention and satisfaction. * One-Stop Account sales: Act as the dedicated single window for selected accounts, managing the entire commercial and technical relationship across both marine vessels and land-based power plants. * Synergized Sales (Capital & Service): Drive sales for both new equipment (Capital) and aftermarket services/spare parts, presenting a unified Alfa Laval solution to the accounts. * End-to-End Claim Management: Take full ownership of customer claims, disputes, and technical complaints. Coordinate closely with factories, quality assurance, and global Business Units (BUs) to resolve issues swiftly and protect the commercial relationship. * Cross-Border Project Collaboration: Actively coordinate with Alfa Laval offices in shipbuilding nations (e.g., China, Korea, Japan) to secure newbuild projects where the local accounts (shipowners) make the technica
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