Amazon UK Services Ltd.
Fulfillment Operations Management, Fulfillment Center, fulfillment ops
FieldQualityAssurance(FQA),ProcessExcellence
“Field Quality Assurance (FQA), Process Excellence at Amazon UK Services Ltd.. Skills: Process excellence, Quality assurance, Vendor management. Manage daily routes. Communicate on-road problems”
What You'll Achieve.
Improve customer experience; Ensure timely delivery
Industry & Context.
Problem-solving skills; Analytical skills; Logical thinking
What They're Looking For.
Must Have
Experience with MS Office suite, Advanced proficiency in [local language] (C1 CEFR), Experience with data analytics
Nice to Have
Customer service skills, Experience using a transportation management system, Parcel delivery experience, Market/geographic expertise
What You'll Do.
Communicate on-road problems
Document feedback and audit results
Track specific Geo Codes
Update address records
Interact with property managers
Address concerns with service levels
Monitor vendor training
Recommend process improvement solutions
Observe deliveries in the field
Identify barriers to first-time delivery
Recommend solutions and improvements
How You'll Work.
Team & Collaboration
Partner with Quality manager; Partner with Operations Managers
Communication Scope
Written communication; Verbal communication
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