Sunrun
FieldPerformanceTechnician1
Neural analysis suggests this role is
optimal for Entry candidates.
“Field Performance Technician 1 at Sunrun. Skills: service and warranty work, scheduling, customer service. Organize, lead, and maintain the warranty and service schedule.. Work with the Electrical Foreman, Construction Supervisor and the Branch Manager to allocate labor resources to service and warranty projects as needed”
What You'll Achieve.
Regularly exceed defined goals for field performance key performance indicators including but not limited to turnaround time, experience rating and average dispatches completed
Industry & Context.
Solid logical decision making and troubleshooting skills with the ability to problem solve in a timely and effective manner.; Exercises good judgment.; Takes ownership of issues or questions and will escalate problems to the appropriate persons and follow up accordingly with the customer.; Knows when to involve supervisors
Ability to transport materials and equipment to complete assigned job tasks (up to 50 pounds frequently and up to 100 pounds with assistance), Ability to work on rooftops with various angles and surfaces which requires frequent bending, twisting, squatting, climbing, kneeling, crawling, turning, standing, and balance, Ability to climb ladders, Ability to work in outdoor weather conditions including but not limited to: excessive noise, extreme heat, extreme cold, wet environment, and humidity, Ability to frequently utilize hand functions requiring fine motor skills, including but not limited to: fine manipulation, grasping, and pinching, Ability to work within the safe range of equipment such as ladders, fall protection harnesses and other personal protective equipment, Ability to work and maintain balance on roofs and other areas of height, Ability to work in the sun and possibly low light conditions, Ability to walk on rafters, roof tiles, and roof shingles without damage, Ability to distinguish colors such as red, black, yellow, white, green, Ability to work in confined spaces such as attics, basements, and crawl spaces which requires kneeling and crouching, Ability to hear verbal commands and warnings, Ability to work with chemicals using appropriate protections
What They're Looking For.
Must Have
1 - 3 years of previous field construction or solar experience required, High School diploma is required, Must maintain a clean driving record with the ability to pass a driving background check., Must be 21 years of age and possess a valid driver’s license.
Nice to Have
PV design or PV electrical experience is preferred, Valid state or local Electrical Journeyman certification or license preferred.
What You'll Do.
and maintain the warranty and service schedule.
Work with the Electrical Foreman
Construction Supervisor and the Branch Manager to allocate labor resources to service and warranty projects as needed
Assist with training and development for Field Service Technicians and Field Communications Technicians.
Lead regular meetings to align and train the local field service team on best practices
Support the on-boarding and training of new members of the field performance team
Regularly exceed defined goals for field performance key performance indicators including but not limited to turnaround time
experience rating and average dispatches completed
Assist with other tasks including inspections and site audits when assigned
How You'll Work.
Team & Collaboration
interact closely with the customers, Branch Manager, the Senior Electrical Foreman, Construction Supervisor and the centralized scheduling Field Service Team.; Work with the Electrical Foreman, Construction Supervisor and the Branch Manager to allocate labor resources to service and warranty projects as needed; Assist with training and development for Field Service Technicians and Field Communications Technicians.; Lead regular meetings to align and train the local field service team on best practices; Support the on-boarding and training of new members of the field performance team; Works independently, as a team player, and drives results in a fast paced, team based environment.; Must be willing to assist teammates and build relationships to achieve company and department goals
Communication Scope
Excellent verbal and written communication skills
Full Job Description
Ever since we started in 2007, Sunrun has been at the forefront of connecting people to the cleanest energy on Earth. It’s why we’ve become the #1 home solar and battery company in America. Today, we’re on a mission to change the way the world interacts with energy, and we’re building a company and brand that puts power at the center of life. And we’re doing it by designing a dynamic culture where employee development, well-being, and safety come first. We’re unlike any other solar company. Our vertically integrated model gives us total control over every part of the energy lifecycle – from sale through installation and beyond – so you can find endless opportunities for growth. Come join a career you can grow in and a culture you can run with. ****Overview**** The Field Performance Technicians are responsible for the management, scheduling, and completion of all service and warranty related work. The Field Service / Field Performance Technician must have the ability to work both independently and as a member of the Performance O&M team. This position will interact closely with the customers, Branch Manager, the Senior Electrical Foreman, Construction Supervisor and the centralized scheduling Field Service Team. ****E****SSENTIAL DUTIES AND RESPONSIBILITIES**** * Organize, lead, and maintain the warranty and service schedule. * Work with the Electrical Foreman, Construction Supervisor and the Branch Manager to allocate labor resources to service and warranty projects as needed * Assist with training and development for Field Service Technicians and Field Communications Technicians. * Lead regular meetings to align and train the local field service team on best practices * Support the on-boarding and training of new members of the field performance team * Regularly exceed defined goals for field performance key performance indicators including but not limited to turnaround time, experience rating and average dispatches completed * Assist with other tasks including ins
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