Stronghouse
FieldOperationsSupervisor
“Field Operations Supervisor at Stronghouse. Skills: Warranty management, Repair services, Subcontractor relations. Oversee warranty and repair work. Ensure service quality”
What You'll Achieve.
Ensure service quality; Ensure responsiveness; Ensure customer satisfaction
Industry & Context.
Resolving field issues; Resolving job complications; Resolving crew performance issues
Ability to travel within the market
What They're Looking For.
Must Have
1-2 years experience in roofing, construction, or field operations management, 1-2 years experience managing subcontractors, Valid driver's license, Ability to travel within the market, Fluency in English, Fluency in Spanish
Nice to Have
Relationship management skills, Organizational skills, Scheduling abilities, Ability to manage multiple crews, Ability to manage service projects simultaneously
What You'll Do.
Oversee warranty and repair work
Ensure service quality
Ensure responsiveness
Ensure customer satisfaction
Serve as operational liaison
Maintain relationships with subcontractor crews
Monitor crew performance
Inspect crew performance
Monitor crew reliability
Inspect crew reliability
Monitor crew professionalism
Inspect crew professionalism
Oversee warranty and repair work performed
Coordinate repair assignments
Assign appropriate crews
Ensure warranty work is completed quickly
Ensure warranty work is completed correctly
Act as point of contact for internal teams
Track warranty trends
Report warranty trends
Identify quality issues
Identify installation issues
Maintain customer satisfaction
Ensure proper documentation collection
Ensure photo collection
Ensure report completion
Conduct job site evaluations
Evaluate subcontractor quality
Evaluate subcontractor safety
Assist resolving field issues
Assist resolving job complications
Assist resolving crew performance issues
How You'll Work.
Team & Collaboration
Subcontractor crews; Production teams; Service operations; Warranty operations
Applying for this Field Operations Supervisor role?
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ANONYMOUS · UNFILTERED
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