Via
FieldOperationsManager
“Field Operations Manager at Via. Skills: Process management, Cross-functional coordination, Vendor management, Stakeholder management. Run daily onsite operations. Ensure operations run smoothly”
What You'll Achieve.
Elevate student experience; Elevate district experience; Elevate driver experience; Enhance efficiency; Enhance rider experience; Support growth across market
Industry & Context.
Problem-solve issues; Diagnose problems; Implement solutions
Onsite 4-5 days per week
What They're Looking For.
Must Have
Operationally experienced, People management background, Logistics background, Customer service background, Process-oriented work background, Relationship oriented, Hands-on and proactive, Tactical and strategic, Mission driven
What You'll Do.
Run daily onsite operations
Ensure operations run smoothly
accessible transportation
Make real-time decisions
Step in to ensure excellent service
Guide and support drivers
Build relationships with drivers
Address driver concerns
Ensure drivers feel equipped
Turn feedback into improvements
Spot patterns in feedback
Collaborate to make improvements
Use data to understand performance
Diagnose service problems
Implement solutions to enhance efficiency
Act as operational bridge
How You'll Work.
Team & Collaboration
Collaborate with internal teams; Bridge school partners, drivers, and Via central teams
Communication Scope
Clear communication
Applying for this Field Operations Manager role?
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ANONYMOUS · UNFILTERED
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