Wifinity
Telecommunications
FieldOperationsEngineer
“Field Operations Engineer at Wifinity. Skills: Network Engineering, Field Operations, Customer Support, Troubleshooting. Troubleshoot network and client device issues onsite. Perform network performance analysis”
What You'll Achieve.
deliver first-class customer support; ensure installations meet design and company standards; directly supporting customer satisfaction; directly supporting operational excellence
Industry & Context.
problem-solving mindset; diagnose issues; resolve issues; activate sites; investigate faults; repair faults
Willingness to travel and stay overnight across the UK, Be part of On Call Rota, basic level DBS check
What They're Looking For.
Must Have
Full UK driving license, Previous experience in field engineer / field network engineer role, Willingness to travel and stay overnight across the UK, written, verbal, and ICT able to maintain accurate systems and reports, Experience in client-facing roles with proven customer service ability, Flexible team player, able to work independently to deadlines
Nice to Have
CCNA-level networking knowledge
What You'll Do.
Troubleshoot network and client device issues onsite
Perform network performance analysis
Respond to monitoring alerts
Conduct scheduled maintenance
Respond to live break-fix faults
Carry out wireless surveys
Support compliance with installation standards
Provide technical services for infrastructure installation
Commission remote sites onto Wifinity core network
Audit installation quality
Create and execute test procedures
Investigate and repair faults
Keep accurate records of changes
Maintain workflow process reports
Provide technical support
Ensure safe working conditions
Train and support Field Engineering staff
Upgrade switch firmware locally
Upgrade switch firmware via remote protocols
Verify router firmware versions
Configure DHCP options
How You'll Work.
Team & Collaboration
Collaborate with Customer Service; Collaborate with Technical Support; Collaborate with Installation teams; Liaise with management team; Liaise with relevant stakeholders
Communication Scope
Excellent communication; customer-facing skills; written communication; verbal communication
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