FieldOperationsEngineer

**About us: ** Wifinity was founded in 2007 to solve a problem—our armed forces were struggling with reliable connectivity. While living in barracks, often in remote locations, ordering a landline and booking in an engineer just wasn’t an option. And that problem isn’t exclusive to the military, either. Students living in University accommodation, families visiting holiday resorts, or living in shared accommodation and retirement communities. Conventional home broadband doesn’t always work for them. Wifinity is different. We offer the same benefits as traditional broadband, such as super-fast speeds, WiFi, and secure and private networks, but none of the downsides. We even offer Pay As You Go and flexible contracts, so customers only pay for what they need without hefty penalties or long contract terms. We take the complexity out of connectivity. **The opportunity:** We are seeking a proactive engineer to be the onsite hero and the face of Wifinity to our clients. You will deliver first-class customer support, technical solutions, and commissioning of new or upgraded sites, ensuring installations meet design and company standards. This role provides hands-on exposure to large-scale networks, infrastructure, and the commissioning process, directly supporting customer satisfaction and operational excellence. **Key areas of focus:** * Troubleshoot network and client device issues onsite, both technical and physical. * Collaborate with Customer Service, Technical Support, and Installation teams to diagnose, resolve, and activate sites. * Perform network performance analysis, compile reports, and respond to monitoring alerts. * Conduct scheduled maintenance and respond to live break-fix faults in the field. * Carry out wireless surveys, Wi-Fi optimisation, and support compliance with installation standards. * Provide technical services for infrastructure installation (cabling, fibre, cabinets, switches). * Commission remote sites onto the Wifinity core network, including