Wave
FieldOfficer
Neural analysis suggests this role is
optimal for Mid candidates.
“Field Officer at Wave. Skills: Agent network management, Sales, Distribution, Customer service. Identify and build local agent network. Recruit target users and onboard them”
What You'll Achieve.
achieve the desired market impact and targets
Industry & Context.
creative in the way you go about tackling problems; embrace failure as a means to spark innovation and growth
Willingness to relocate to assigned territories, Work authorization in Malawi is required
What They're Looking For.
Must Have
At least 3 years of relevant work experience, managing an agent network in Malawi, minimum of 1 year of experience managing field-based teams, Proven sales ability, successful track record in sales, identifying customer needs, connecting corridors, Exceptional written and verbal communication skills in both English and a local language, Exceptional interpersonal skills in building and maintaining positive relationships, Willingness to relocate to assigned territories, Work authorization in Malawi is required
Nice to Have
Excited about working in the field, Detail-oriented, seek to achieve excellence, clear and proactive communicator, able to independently follow through on tasks, able to manage team priorities effectively, Enjoy teamwork, know how to work well independently, intellectually curious, creative in the way you go about tackling problems, embrace failure as a means to spark innovation and growth, Communicate effectively and often, both in writing and in person, to the point of over-communication, Demonstrate tenacity, willingness to go the distance to get something done, tech-savvy, comfortable navigating Excel, onboarding new tools
What You'll Do.
Identify and build local agent network
Recruit target users and onboard them
Collaborate with Field Officers
Ensure agent quality and compliance
Ensure agents are well-branded
Monitor cash and float availability
Manage risk through routine visits
Identify underperforming agents
Recover Wave items and equipment
Remove branding material
Be primary contact for agency networks
Champion excellent customer service
train and mentor team
Scout zones for distribution
Give guidance on distributor zones
Encourage and motivate distributors
Help with training and onboarding
Enforce good work environment
Monitor distribution progress
How You'll Work.
Team & Collaboration
Collaborate with Field Officers in different locations; Work with product team; Enjoy teamwork; work well independently; Help with the training and smooth onboarding of new distributors; enforce a good work environment and team-building
Communication Scope
Exceptional written and verbal communication skills in English and local language; Clear and proactive communicator; Communicate effectively and often; over-communication
Full Job Description
Our mission We're making Africa the first cashless continent. In 2017, over half the population in Sub-Saharan Africa had no bank account. That's for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash. We're solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don't always work, you can still send money with Wave. In 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. Now, we have millions of users across 9 countries and are growing fast. Our goal is to make Africa the first cashless continent and that's where you come in... How you'll help us achieve it Wave is now the largest financial institution in Senegal and Côte d’Ivoire, with millions of users, growing rapidly year on year. And, we’re still in the early days of our product roadmap and potential impact on people’s everyday lives. We are looking for a field officer to manage product rollouts as we launch our business in Malawi. You will also represent Wave, oversee our distribution and marketing, interact with and recruit users, and conduct interviews with individuals about their needs and concerns related to money transfer and financial services. In this role, you'll; Identify and build a local agent network and guarantee the agent network is fully trained on applications, the contents of the contract before signing, rebalancing options, fraud management, etc. Recruit target users and onboard them on the use of Wave products. Collaborate with Field Officers in different locations to progress the adoption of Wave products. Ensure agent quality and compliance with
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