Portillo's
FieldLearningManager
Neural analysis suggests this role is
optimal for Mid candidates.
“Field Learning Manager at Portillo's. Skills: field training program ownership, instructional design, end-to-end program management, cross-functional coordination, operational excellence support. Own and execute defined portfolios of field training programs. Ensure field training programs are designed, deployed, and continuously improved with operational discipline, measurable impact, and consistent execution across markets”
What You'll Achieve.
support operational excellence across Portillo’s restaurants; ensure training programs have measurable impact; ensure consistent execution across markets; drive operational performance and consistency; ensure all training solutions reinforce brand standards, operational expectations, and guest experience priorities; support fast adoption and ease of execution in restaurants; drive adoption and effectiveness of training programs
Industry & Context.
Proactively identify and mitigate risks that could impact successful rollout or adoption
Hybrid position based at the Portillo’s Restaurant Support Center in Oakbrook, Illinois with on-site presence required Tuesday through Thursday, Travel required as needed to support site visits, pilots, and program launches, estimated at 10–15% annually
What They're Looking For.
Must Have
Minimum of five years of experience in field training, learning and development, instructional design, or related roles, Demonstrated success owning learning programs from design through deployment and ongoing program management, instructional design capability with experience creating scalable, field-ready training programs, Proven ability to manage competing priorities and multiple programs simultaneously in fast-paced environments, Ability to influence cross-functional partners and drive alignment without direct authority, organizational and time management skills, Comfortable working in fast-paced, operations-driven environments requiring agility and responsiveness
Nice to Have
Experience in restaurant, retail, or hospitality environments strongly preferred
What You'll Do.
Own and execute defined portfolios of field training programs
Ensure field training programs are designed
and continuously improved with operational discipline
and consistent execution across markets
Translate training vision and strategy into actionable programs
Ensure initiatives move efficiently from concept to field execution
Hands-on instructional design
End-to-end program ownership
Oversight of delivery across core training programs (culinary
Oversight of delivery for new initiatives
and operational rollouts
collaborative partnerships with Operations
and Learning & Development teams
Proactively partner with stakeholders to align training delivery with business needs
and restaurant execution requirements
Serve as the primary owner and point of contact for assigned training portfolios
Ensure clear communication and accountability
Own end-to-end execution of assigned training programs from design through field deployment and sustainment
and continuously improve training content and learning experiences that drive operational performance and consistency
Ensure all training solutions reinforce brand standards
operational expectations
and guest experience priorities
Monitor program effectiveness using feedback and performance indicators
driving updates and improvements as needed
Manage multiple programs and projects simultaneously while maintaining clear priorities
and execution accountability
Execute initiatives aligned to training strategy and operational priorities while maintaining flexibility to respond to evolving business needs
Lead coordination of launches
and updates to ensure smooth implementation across restaurants
Monitor progress and proactively identify and mitigate risks that could impact successful rollout or adoption
Develop engaging and practical learning experiences that support fast adoption and ease of execution in restaurants
Actively gather and incorporate field feedback to continuously improve clarity
and relevance of training materials
Ensure training solutions balance operational demands with learner experience
supporting teams without adding unnecessary complexity
Other duties as assigned
How You'll Work.
Team & Collaboration
Build strong, collaborative partnerships with Operations, field leadership, and Learning & Development teams; Proactively partner with stakeholders to align training delivery with business needs, operational timing, and restaurant execution requirements; Works closely with Learning & Development, Operations leadership, People Business Partners, and field leaders to drive adoption and effectiveness of training programs; Ability to influence cross-functional partners and drive alignment without direct authority
Communication Scope
ensuring clear communication
Process & Methodology
Manage multiple programs and projects simultaneously, Maintain clear priorities, timelines, and execution accountability, Lead coordination of launches, pilots, and updates, Program management
Full Job Description
_**Job Description:**_ **POSITION SUMMARY:** The Field Learning Manager owns and executes defined portfolios of field training programs that support operational excellence across Portillo’s restaurants. This role ensures field training programs are designed, deployed, and continuously improved with strong operational discipline, measurable impact, and consistent execution across markets. Reporting to the Senior Field Training Manager, this role translates training vision and strategy into actionable programs, ensuring initiatives move efficiently from concept to field execution. Responsibilities include hands-on instructional design, end-to-end program ownership, and oversight of delivery across core training programs such as culinary and station training, as well as new initiatives, pilots, and operational rollouts. This role is ideal for an execution-focused learning leader who thrives in fast-paced operational environments, manages multiple programs simultaneously, and builds strong partnerships to ensure successful adoption in the field. This is a hybrid position based at the Portillo’s Restaurant Support Center in Oakbrook, Illinois with on-site presence required Tuesday through Thursday. **CORE RESPONSIBILITIES** **Enable our Purpose to create lifelong memories by igniting the senses with unrivaled food and experiences:** **Family: Work together to make everyone feel at home, and we step up when someone needs help** * Build strong, collaborative partnerships with Operations, field leadership, and Learning & Development teams to ensure training solutions meet operational realities * Proactively partner with stakeholders to align training delivery with business needs, operational timing, and restaurant execution requirements * Serve as the primary owner and point of contact for assigned training portfolios, ensuring clear communication and accountability **Greatness: We’re obsessed with being the best and work hard to continuously improve. Our greatness is roote
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