AssetWatch, Inc.
manufacturing
FieldInstallationTechnician
“Field Installation Technician at AssetWatch, Inc.. Skills: installation, testing, servicing, technical support, troubleshooting, repair. installation, testing, and servicing of AssetWatch Condition Based Monitoring solutions at client sites. Provide on-site technical support for the industrial and manufacturing customer base”
What You'll Achieve.
Ensure complete customer satisfaction; Ensure accountability of assigned company assets; Consistently represents the company image and brand in a positive and professional manner; Gain customer confidence and cooperation; Provide customers with professional and courteous service, accurate information, continuous communication, and the ability to address their expectations in an appropriate manner; be results-oriented with a bias for action; contribute to the success of the team; tactical support of the organization; accomplishing work goals
Industry & Context.
Demonstrate the desire and knowledge to understand and solve for customer needs; Effectively troubleshoot and repair product installation
Physical ability to work in confined industrial wear Personal Protective Equipment (PPE), including protective glasses, protective gloves, and protective clothing and footwear., Ability to travel up to 70% of the time. Both Local and Regionally., Requires overnight and air travel., Occasional weekends and off hours required., Work autonomously with minimal supervision.
What They're Looking For.
Must Have
Legally authorized to work in the USA, without sponsorship.
Nice to Have
OSHA 10, prefer OSHA 30 certification - can be educated upon hiring., Familiarity with vibration analysis and environmental test including vibration and shock is preferred but not required., Familiarity with preventive and predictive maintenance, commissioning new systems and repair of associated equipment is preferred but not required.
What You'll Do.
and servicing of AssetWatch Condition Based Monitoring solutions at client sites
Provide on-site technical support for the industrial and manufacturing customer base
Effectively troubleshoot and repair product installation
Communicate and maintain installation and field service records
Manage and maintain service tools and inventory
Support product development team in evaluation and testing of existing and new product development
Maintain expense account and submit accurate records weekly
How You'll Work.
Team & Collaboration
Interact with customers in a friendly and professional manner; Communicates and interacts well with all customer personnel to gain their confidence and cooperation; Support product development team; collaborator who can build trust and contribute to the success of the team; synthesize the vision of the CEO and senior leadership team and translate it into to day-to-day tactical support of the organization
Communication Scope
professional communication skills and conduct; written and verbal communication skills necessary to effectively convey ideas; professional communication
Process & Methodology
Manage and maintain service tools and inventory, Ability to multi-task, prioritize and manage time effectively
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