FieldInstallationManager-WindowsandDoors

## Description Field Installation Manager Renewal by Andersen - Oakland, CA   COMPANY OVERVIEW:     Renewal by Andersen windows is the custom division of Andersen® windows. Founded in 1903, Andersen Windows has been the world’s largest and most recognized brand for exclusive window and door systems. Renewal by Andersen® was founded with the objective of creating a different and better window and door replacement experience for homeowners. We are looking to expand our Operations team by filling a key role within the organization with an Field Installation Manager.   The Field Installation Manager (FIM) is a full-time position responsible for territorial support of all projects from post-sale through window installation or service completion. A Field Installation Manager will closely work with Installation Managers to support their training and development as well as assist in escalated customer issues. Also, this individual will verify and confirm the customer’s and company’s expectations are remaining in alignment at each phase of the project. The FIM will work closely with the Director of Installation to drive monthly Installed Revenue Metrics as well as Net Promoter Score as set forth by company’s goals.   The FIM will be a secondary point of contact throughout the project and will communicate with customers as needed to ensure they are satisfied. This position will also support the recruiting efforts for sub-contractors within the territory. The FIM is responsible for ensuring the sub-contractor crews are performing to all Renewal by Anderson standards, set expectations, and assists with providing training and direction. The FIM will oversee a list of all current customers and will update the company central database on a consistent basis as needed. If an escalated issue arises, the FIM will immediately address the issue with the Installation Manager and visit the customer in person if needed. The FIM will maintain accountability and responsibility for ensuring t