Cadwell
FieldImplementationTechnician
Neural analysis suggests this role is
optimal for Mid candidates.
“Field Implementation Technician at Cadwell. Skills: Technical installation, Customer training, Troubleshooting. Deliver regulatory compliant product installation. Perform technical configuration”
What You'll Achieve.
Consistently deliver regulatory compliant, high-quality product installation; Ensure products are ready for use; Customer satisfaction scores; Post–go-live call volumes; Sustainable fiscal metrics; Improve customer ‘go-live’ experiences; Improve Installation Team efficiency; Fulfill all Technical Installation deliverables
Industry & Context.
Problem-solving skills; Decision-making skills; Troubleshooting; Root-cause identification
Ability and willingness to travel up to 80% of the time, Residence near an airport, Ability to lift and transport equipment up to 50 pounds, Frequent standing, walking, bending, Use of hand tools, Valid driver’s license, Ability to obtain required travel documentation, On-site visitation at medical facilities, Meet credentialing company and medical facility requirements, Work outside of regular business hours may be required
What They're Looking For.
Must Have
Bachelor's degree in Engineering, IT, or a related technical equivalent experience
Nice to Have
Approximately 3+ years of experience performing technical installation, field service or complex equipment deployment in a regulated environment (ISO, FDA, MDR, etc.), Background in medical devices, healthcare technology, or complex equipment installations, Previous experience with installation management applications, CRM systems, and analytics tools
What You'll Do.
Deliver regulatory compliant product installation
Perform technical configuration
Provide customer training
Assemble and interconnect products
Preconfigure and test products
Document technical installation issues
Assist with specification of technical installation requirements
How You'll Work.
Team & Collaboration
Work within the Technical Installation team; Collaborate with colleagues to maximize team efficiency; Work with Customer Implementation Team colleagues; Participate in Technical Implementation Team Meetings
Communication Scope
Communication skills
Process & Methodology
Develop strategies to improve customer 'go-live' experiences, Create an Implementation Plan
Full Job Description
Position Summary: The Field Implementation Specialist is responsible for consistently delivering regulatory compliant, high-quality product installation, setup, technical configuration and customer training for their assigned customer product deployments, primarily within the assigned geographical territory. This role works within Cadwell’s Technical Installation team to ensure that all Cadwell-supplied products (both software and hardware) are unpacked, assembled, interconnected, deployed, preconfigured, tested, and ready for use. Additionally, this role is responsible for training customers on the use of installed hardware and software. Customer satisfaction scores, post–go-live call volumes, and sustainable fiscal metrics are key success indicators for this role. Key Responsibilities: Understand the changes in upcoming releases of Cadwell software and ensure you are prepared to work with those releases. Work with Cadwell’s Manager, Technical Implementation to develop strategies that constantly improve customer ‘go-live’ experiences, and Installation Team efficiency. Use Technical Installation Team’s Key Performance Indicators (KPI’s) to constantly reappraise personal performance. Work within the Technical Installation Team to deliver all Technical Installation elements in each assigned product deployment. Typical requirements being to: Work with Customer Implementation Team colleagues to ensure appropriate Technical Installation expectations established during the sales process. Verify that all appropriate Technical Installation deliverables, and timelines, are documented in a detailed Scope of Work to be signed by both parties prior to the point-of-sale and upon successful fulfillment. Coordinate with Customer Implementation Team colleagues to create an Implementation Plan fulfilling all Technical Installation requirements for each ‘go-live’. Execute technical installation activities for assigned product deployments, including equipment assembly, software config
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