Roche
Healthcare
FieldEngineeringSpecialist-MolecularDiagnostics
Neural analysis suggests this role is
optimal for Mid candidates.
“Field Engineering Specialist - Molecular Diagnostics at Roche. Skills: Technical repair, Customer service, Diagnostics. Provide technical repair for Roche assigned product lines. Offer service to laboratory customers”
What You'll Achieve.
Maximizing customer satisfaction
Industry & Context.
Problem solving
Up to 50% travel, Support Detroit, MI and surrounding areas, Ability to travel, including some overnight travel
What They're Looking For.
Must Have
2 years of technical school or equivalent military training or equivalent work experience, 5 years of progressive experience repairing or servicing mechanical/system hardware and software, or networking/wireless networking, Bachelor’s degree in Biomedical Engineering, Mechanical Engineering, Electrical Engineering, Chemistry or related field plus 1-2 years of progressive experience repairing or servicing complex mechanical/system hardware and software, or networking/wireless networking, Successfully training or certification as defined by RD Services Leadership and policy, Ability to travel, including some overnight travel, is required
Nice to Have
8+ years of progressive experience, Bachelor's degree in a relevant field plus 4+ years of progressive experience, Advanced knowledge of electronics, electro-mechanical systems, information technology, and basic chemistry, Ability to serve as an internal technical resource, Provide support after hours and on weekends/holidays, Maintain customer relationships
What You'll Do.
Provide technical repair for Roche assigned product lines
Offer service to laboratory customers
Provide routine technical support
Perform on-site service and repair
Serve as customer contact for technical and service issues
Perform preventative maintenance
Diagnose and resolve failures
Document all activities
Contribute to quality improvement
Focus on maximizing customer satisfaction
Full Job Description
At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters. ### ### The Position Roche Support Network offers an exciting opportunity for individuals who are passionate about problem solving. As a research-focused healthcare company, Roche is dedicated to discovering, developing, and providing innovative diagnostics and therapeutic products. With a commitment to employee development and a work environment that values respect and empowerment, Roche offers exciting career prospects for those seeking to make a significant impact on patient care. This role offers the opportunity to support our Donor Screening business, which plays a critical role in detecting antibodies and antigens to aid in diagnosing infections, ensuring blood safety, and monitoring immune responses. **The Opportunity:** Roche Support Network is dedicated to providing exceptional support to customers. As a Field Engineering Specialist you will: * Showcase your expertise in technical repair for Roche assigned product lines. * Offer valuable service to laboratory customers in your assigned territory. * Provide routine technical support, on-site service and repair of Roche products. * Serve as a customer contact for technical and service-related issues and perform preventative maintenance. * Diagnose and resolve mechanical, hardware, software, and system failures. * Document all activities, contribute to quality improvement, and focus on maximizing customer satisfaction. _This field-based role requires up to 50% travel. This person will support Detroit, MI and surrounding areas._ **Who You Are:** * High school
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