Roche
Healthcare
FieldEngineeringSpecialistCoreLab
“Field Engineering Specialist - Core Lab at Roche. Skills: Technical repair, Installation, Service, Problem-solving. Travel and showcase expertise. Offer valuable service”
What You'll Achieve.
Maximizing customer satisfaction
Industry & Context.
Problem-solving; Diagnosing and resolving mechanical, hardware, software, and system failures
Daily travel, Up to 50% overnight travel, Ability to travel, including overnight travel
What They're Looking For.
Must Have
High school diploma and 2 years of technical school or equivalent military training or work experience, 5 years of progressive experience in repairing or servicing mechanical/system hardware and software, or networking/wireless networking, Bachelor's degree in a relevant field with 1-2 years of progressive experience, Successful completion of training or certification as defined by RD Services Leadership and policy, Ability to travel, including overnight travel
Nice to Have
8+ years of progressive experience, Bachelor's degree in a relevant field plus 4+ years of progressive experience, Advanced knowledge of electronics, Advanced knowledge of electro-mechanical systems, Advanced knowledge of information technology, Advanced knowledge of basic chemistry, Ability to serve as an internal technical resource, Provide support after hours and on weekends/holidays, Maintain customer relationships
What You'll Do.
Travel and showcase expertise
Offer valuable service
Perform routine technical support
Perform on-site service
Serve as customer contact
Perform preventative maintenance
Diagnose and resolve failures
Document all activities
Contribute to quality improvement
Maximize customer satisfaction
How You'll Work.
Team & Collaboration
Serve as an internal technical resource; Provide support after hours
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