QuidelOrtho

Diagnostics

FieldEngineerII

£45–65k ~AI est. South East England, United Kingdom FULL TIME
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Mid candidates.

The Brief

“Field Engineer II at QuidelOrtho. Skills: Clinical chemistry equipment, Transfusion medicine equipment. Maintain equipment. Modify equipment”

What You'll Achieve.

Minimize system down time; Maintain high customer satisfaction; Meet service contract KPIs

Industry & Context.

Diagnostics
Eligibility Requirements

Some work outside territory

What They're Looking For.

Must Have

Academic or Professional Qualifications in Electronics, Electromechanics or equivalent experience, Full driver's license, Fluent in English, Fluent with Office 365 software

Nice to Have

Experience in Medical Devices Industry, Knowledge of hospital networks, Experience in IVDR environment

What You'll Do.

Schedule modifications

Schedule maintenance visits

Meet Customer Excellence goals

Support customer retention

Respond to customer requests

Schedule service support

Train customers on maintenance

Adhere to governmental regulations

Adhere to internal Compliance

Adhere to Quality System

Follow complaint handling procedures

Contribute to expenditure control

Contribute to revenue generation

Support Sales activity

How You'll Work.

Team & Collaboration

Work with Account Manager; Work with Field Application Specialist; Work with Administration colleagues; Work with Field Service Supervisor; Work with Service Manager

Communication Scope

Verbal communication; Written communication

Full Job Description

## The Opportunity QuidelOrtho unites the strengths of Quidel Corporation and Ortho Clinical Diagnostics, creating a world-leading in vitro diagnostics company with award-winning expertise in immunoassay and molecular testing, clinical chemistry and transfusion medicine. We are more than 6,000 strong and do business in over 130 countries, providing answers with fast, accurate and consistent testing where and when they are needed most – home to hospital, lab to clinic. Our culture puts our team members first and prioritizes actions that support happiness, inspiration and engagement. We strive to build meaningful connections with each other as we believe that employee happiness and business success are linked. Join us in our mission to transform the power of diagnostics into a healthier future for all. **Field Engineer II – South East England (Kent & Sussex)** We’re recruiting for a Field Engineer to join our team in the UK. This role will cover the South East England (Kent & Sussex) territory. **_Your new role:_** As a Field Engineer you will be a key member of the service and support team. You will work in collaboration with the Account Manager, Field Application Specialist(s) and Administration colleagues. You will work mainly at the customers' premises (hospital laboratories) to help with the maintenance, modification, upgrading, repairing and installing of clinical chemistry & transfusion medicine laboratory equipment. You will join an experienced team of Field Engineers. Within your role you will be responsible for scheduling workload, modifications, and maintenance visits within territory to minimize system down time and maintain high level of customer satisfaction, to meet the key performance indicators (KPI’s) set by service contracts. Some work may be required outside of the territory. **_What you’ll be doing:_** * Maintaining, modifying, upgrading, repairing & installing equipment (hardware & software) for QuidelOrtho. * Schedule workload, modifications and

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