FieldEngineer

At Flipdish, we’re turning the tables in favour of independent restaurant and takeaway owners by offering them powerful, simple-to-use tech solutions backed by real human support. Everything we do is designed to make running a restaurant satisfyingly simple in a world that’s anything but. About the role Flipdish is seeking a skilled and experienced Field Engineer to join our team. You’ll be responsible for implementing and configuring our restaurant technology solutions on-site — ensuring hardware and software are installed correctly, and that restaurant teams feel confident using the system. This role requires strong technical capability (including cable running and terminating), clear communication, and the ability to work independently while partnering closely with internal teams. You will need a full, clean driving licence to be considered for this position. What you’ll own Own end-to-end on-site implementations of Flipdish solutions, ensuring hardware and software are installed and configured correctly. Build deep product knowledge (accounts, configurations, workflows) so you can tailor setups to each restaurant’s needs. Deliver clear on-site training and practical support so restaurant teams can adopt Flipdish confidently. Troubleshoot hardware/technical issues on-site; escalate appropriately and keep customers informed throughout. Partner with the Onboarding team to plan work, manage timelines, and resolve issues quickly and effectively. Keep accurate records of installs, customer interactions, and issues; provide regular, clear updates to the team. Challenge poor decisions and propose better ways of working. Constructive challenge is a responsibility - prioritising harmony over truth or progress is a failure of responsibility. What success looks like Customer sites are installed smoothly, safely, and to a consistent quality bar (hardware + software correctly configured). Restaurant staff leave implementations confident and capable (clear training, minimal fo