Field Debt Solutions Team Leader
FieldDebtSolutionsTeamLeader
“Field Debt Solutions Team Leader at Field Debt Solutions Team Leader. Skills: Team Leadership, Performance Management, Customer Service, Operational Management. Lead, manage and motivate the team to ensure objectives are achieved and the performance of individuals within the team are maximised. Be the principal owner of all communication from, into and within the team”
What You'll Achieve.
ensure objectives are achieved; performance of individuals within the team are maximised; achieve first time resolution and excellent customer service
Industry & Context.
flexible approach to travel, including overnight stays when required, basic DBS (Disclosure Barring Service) check being carried out by ourselves via a 3rd party service provider
What They're Looking For.
Must Have
proven experience of directly managing a team, coordinating their activities and driving performance, excellent organisational skills and the ability to work under pressure, Hold a full UK driving license (with a maximum of six points), ensure that you understand regulations, policies and processes which relate to the job role and provide fair outcomes when giving service to our customers, must live within Scotland, requires a flexible approach to travel, including overnight stays when required
Nice to Have
Knowledge of the Metering Business and MOCOPA/MAMCOP requirements, Experience of managing a remote team, Experience of working in a credit management environment, A good understanding of the utility servicing business, systems, processes and policies
What You'll Do.
manage and motivate the team to ensure objectives are achieved and the performance of individuals within the team are maximised
Be the principal owner of all communication from
into and within the team
Support team members and maximise capability through one-to-one coaching via site visits and reviews
Set individual performance and development plans
identify training needs and develop action plans to meet agreed objectives and monitor performance
Encourage responsibility and ownership to achieve first time resolution and excellent customer service
Establish and maintain close operational working relationships with stakeholders within the department and beyond
Encourage a culture of continuous improvement using Operational Excellence methodologies and tools
Ensure a robust process for the management and control of expenses and overtime is adhered to
Manage and maintain a robust process for the provision of PPE
To understand and put in to practice all E. ON policies and procedures
including the attendance management
safety and driving procedures
How You'll Work.
Team & Collaboration
Establish and maintain close operational working relationships with stakeholders within the department and beyond
Communication Scope
principal owner of all communication from, into and within the team
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