Cermati. com
fintech
FieldCollectionTeamLeader
Neural analysis suggests this role is
optimal for mid candidates.
“Field Collection Team Leader at Cermati. com. Skills: Field collection, Team supervision, Target achievement. Manage and monitor Collection and Recovery performance. Ensure achievement of determined targets”
What You'll Achieve.
Ensure achievement of determined targets; Achieve Delinquency targets; Achieve Moving AR targets
Industry & Context.
Motor vehicle, SIM C
What They're Looking For.
Must Have
3 years experience bank/leasing/multifiance, D3 education, Motor vehicle, SIM C
Nice to Have
Fintech industry experience, Supervisor/coordinator Field Collector experience, SIM A
What You'll Do.
Manage and monitor Collection and Recovery performance
Ensure achievement of determined targets
and feedback to superiors
Assist collectors in collection efforts for case customers
Supervise team and provide coaching
Provide handling for underperforming Field Collectors
Monitor visit results and number of visits
Report and discuss target achievement
Divide handling areas for each collector
Manage and monitor consumer payments
Provide analysis of consumer handling
Review and approve visit plans
Report and discuss branch target achievement
How You'll Work.
Team & Collaboration
Supervise team; Provide coaching
Communication Scope
Communication; Negotiation
Full Job Description
* Mengelola dan memonitoring kinerja Collection dan Recovery untuk memastikan pencapaian target yang telah ditentukan. * Memberikan laporan, informasi dan feedback terhadap atasan terhadap pencapaian target Deliquency, Moving AR secara harian, mingguan dan bulanan. * Membantu kolektor dalam melakukan upaya penagihan terhadap customer yang bersifat kasus. * Mensupervisi tim serta memberikan coaching bagi Field Collector. * Memberikan penanganan terhadap Field Collector yang performanya menurun. * Monitoring hasil kunjungan dan jumlah kunjungan Field Collector * Melaporkan dan mendiskusikan pencapaian target, masalah dan kesulitan yang dialami kepada atasan. * Membagi wilayah penanganan untuk masing-masing collector. * Mengelola dan monitoring pembayaran konsumen. * Memberikan analisa penanganan konsumen dan melaporkannya ke atasan. * Melakukan review dan memberikan persetujuan terhadap rencana kunjungan. * Melaporkan dan mendiskusikan pencapaian target cabang, masalah dan kesulitan yang dialami kepada atasan. ## Qualifications * Minimal pengalaman 3 tahun di bank / leasing dan atau multifinance (mempunyai pengalaman di industri fintech akan menjadi nilai tambah) * Minimal pendidikan D3 * Lebih diutamakan bagi yang memiliki pengalaman sebagai supervisor/koordinator Field Collector * Memiliki kendaraan bermotor dan minimal SIM C (SIM A lebih disukai) * Mempunyai kemampuan komunikasi dan negosasi yang baik serta memiliki leadership yang baik, jujur, loyal, serta mampu bekerja dengan target * Mampu bekerja keras dan dapat bekerja sama dalam tim * Menyukai pekerjaan lapangan * Mempunyai kompetensi yang baik terutama di bidang field collection (penagihan lapangan) untuk pinjaman tanpa jaminan * Mampu mengoperasikan Microsoft Office
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