Nationwide
FieldClaimsSpecialistII,MaterialDamage
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Field Claims Specialist II, Material Damage at Nationwide. Skills: Claims investigation, Claims evaluation, Claims resolution, Customer service. Investigate material/physical damage. Evaluate material/physical damage”
Industry & Context.
Decision making; Resolution determination
Make physical inspections, Climb, Balance at various heights, Stoop, Bend, Crawl, Work outside in all types of weather, Valid credit check, Valid background check
What They're Looking For.
Must Have
Undergraduate degree or equivalent experience, State licensing where required, Three to five years of successful experience in customer service and/or claims handling required, Demonstrated knowledge of customer service principles, Demonstrated knowledge of insurance company operations, Demonstrated knowledge of multiple property casualty insurance lines of business, Demonstrated knowledge of material/physical damage repair processes, Demonstrated knowledge of vendor management, Demonstrated knowledge of customer service techniques, Demonstrated knowledge of all related claims systems, Demonstrated knowledge and adherence to best claims practices, Validated ability to meet customer needs, Validated ability to provide exemplary service, Confirmed knowledge of insurance contracts, Confirmed knowledge of legal aspects of court procedures affecting legal liability for insurance lines, Demonstrated analytical skills, Proven ability to establish repair requirements, Proven ability to establish cost estimates for extensive losses, Proven organizational skills, Ability to operate a personal computer and related software, Satisfactory driving record
Nice to Have
Material/physical damage experience preferred, Related repair industry experience a plus, Participation in technical insurance or industry coursework preferred, Professional development such as IIA or CPCU preferred
What You'll Do.
Investigate material/physical damage
Evaluate material/physical damage
Resolve material/physical damage
Promote exceptional customer service
Provide exceptional customer service
Handle claims according to authorization
Handle claims according to best practices
Deal with assigned claims promptly
Deal with assigned claims efficiently
Make decisions within delegated authority
Adhere to high standards of professional conduct
Determine proper policy coverages
Apply best claims practices to conclude cases
Recommend Special Reserves
Adhere to file conferencing notification
Adhere to authority procedures
Maintain current knowledge of insurance
Maintain current knowledge of product/services
Maintain current knowledge of court decisions
Maintain current knowledge of claims guidelines
Maintain current knowledge of policy changes
Maintain current knowledge of local industry repair procedures
Maintain current knowledge of local market pricing
Submit severe incident reports
Submit reinsurance reports
Submit other information to claims management
Partner with Special Investigations Unit
Partner with Subrogation
Deliver outstanding customer service experience
Mentor less experienced claims associates
Assist with training/presentations
How You'll Work.
Team & Collaboration
Claims management; Special Investigations Unit; Subrogation
Communication Scope
Written communication; Verbal communication
Full Job Description
If you’re passionate about helping people protect what matters most to them at a Fortune 100 company with nearly $70 billion in annual sales, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide’s Property and Casualty team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers and partners are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care. #LI-JJ1 #LI-Remote **Job Description Summary** Do you have the ability to communicate compassionately and effectively to resolve insurance claims? If so, and if you’d thrive in a fast-paced environment, where your professional growth and development is both encouraged and supported, we want to know more about you! As a Field Claims Specialist, you’ll investigate, evaluate and resolve material/physical damage of a moderate to severe nature. We’ll count on you to promote and provide exceptional customer service. You’ll be responsible for handling claims according to prescribed authorization and claims best practices. ******Job Description****** **Key Responsibilities:** * Deals with all assigned claims, promptly and efficiently, with little or no direction and oversight. Makes decisions within delegated authority as outlined in company policies and procedures. Adheres to high standards of professional conduct consistent with the delivery of superior service. * Determines proper policy coverages and applies best claims practices to conclude assigned cases according to company guidelines. * Opens, closes and adjusts reserves in accordance with company practices designed to ensure reserve adequacy. Recommends Special Reserves where necessary in alignment with Corporate Reserving Guidelines. Adheres to file conferencing notification and authority procedures. * Maintains current knowledge of insurance and applicable product/services; court decisions which may
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