Republic Services

FieldBillingCoordinatorES

$0–0k Palmer, Alaska, United States FULL TIME
The Brief

“Field Billing Coordinator - ES at Republic Services. Skills: Billing, Customer interaction, Process adherence. Prepare monthly billing adjustments. Obtain required approvals”

What You'll Achieve.

Ensure proper preparation of accurate bills; Ensure timely preparation of accurate bills; Ensure compliance with company policies; Ensure compliance with company procedures

Industry & Context.

Problems you'll solve

Research and resolve routine billing questions; Research and resolve non-routine billing questions; Research and resolve routine billing discrepancies; Research and resolve non-routine billing discrepancies; Thoughtfully research non-standard situations; Follow up on non-standard situations; Basic research to resolve differences; Basic research to resolve unidentified payments; Basic research to resolve misapplied payments

What They're Looking For.

Must Have

High school diploma or G. E. D., 18 months of related billing experience, Directly related experience in which incumbents have worked with customers in a billing function in a service-based industry, A thorough knowledge and understanding of billing transactions and processes, MS Excel skills at an intermediate level, Demonstrated ability to follow standard operating procedures and instructions to complete tasks in a timely and accurate manner, The ability to effectively interact and communicate with division managers as well as customers in a professional manner, Must be able to demonstrate initiative to thoughtfully research and follow up on non-standard situations to ensure compliance with company policies and procedures, Good math aptitude and the ability to work accurately with numbers are essential

What You'll Do.

Prepare monthly billing adjustments

Obtain required approvals

Enter adjustments into billing system

Research and resolve billing questions

Resolve billing discrepancies

Determine adjustment codes

Process the transaction

Review invoices for completeness

Review invoices for accuracy

Follow up with customers

Follow up with division staff

Follow up with management

Resolve identified discrepancies

Calculate manual billings

Prepare manual billings

Gather supplemental billing information

Summarize supplemental billing information

Accommodate customer billing requirements

Review billing system reports

Identify billing discrepancies

Ensure accurate billing

Clear open obligations

Prepare remittance advices

Accept credit card payment

Process recurring payments

Complete customer set up

How You'll Work.

Team & Collaboration

Interact with division managers; Interact with customers; Act as a resource for personnel; Provide training and support

Communication Scope

Effectively interact and communicate with division managers; Effectively interact and communicate with customers

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