OpsMill
Technology
FieldAutomationEngineer
Neural analysis suggests this role is
optimal for Senior candidates.
“Field Automation Engineer at OpsMill. Skills: network automation, Python, customer-facing, AI-native work style, reusable engineering assets. Lead customer onboarding, provide technical support, drive technical discovery and advisory, champion adoption and expansion, build reusable engineering assets, and leverage AI for delivery acceleration.”
What You'll Achieve.
Own customer technical health, adoption, and growth. Turn work into visible customer outcomes. Scale quality across customers. Accelerate discovery, documentation, and delivery.
Industry & Context.
system design; integration patterns; architecture; systematic troubleshooting
Candidates must be authorized to work in the United States. Domestic travel as needed for key onsite moments (kickoffs, stakeholder demos, architecture reviews); typically 20–25%.
What They're Looking For.
Must Have
5+ years in network or infrastructure engineering and/or network automation, with hands-on experience in production environments. Practical fluency in Python and one or more of NetBox, Nautobot, Ansible, Nornir, comfortable with APIs, data models/schemas, and GraphQL. Proven customer-facing presence. Bias for action. Proactive ownership. AI-native work style.
Nice to Have
Experience working vendor side in a high growth start up. Production experience with Infrahub or contributions to adjacent open-source ecosystems. Depth with network inventory/intent systems (e.g., NetBox/Nautobot), schema design, and data modeling. Experience integrating automation with CI/CD and observability for scale and safety. Relevant certifications (vendor networking, cloud) or demonstrable equivalent experience.
What You'll Do.
Lead customer onboarding
provide technical support
drive technical discovery and advisory
champion adoption and expansion
build reusable engineering assets
and leverage AI for delivery acceleration.
How You'll Work.
Team & Collaboration
Collaborate with customers and internal teams, feed field signals into Product, and enable the SA team.
Communication Scope
translate; deliver difficult messages; communicate crisply
Process & Methodology
plan monthly engagement, run structured rituals
Full Job Description
If you’ve shipped real network automation and care about outcomes more than slideware, this role puts you on the front line where engineering meets customers. As a Field Automation Engineer (FAE) at OpsMill, you’ll be the hands-on, post‑sales technical partner for a portfolio of paying customers—owning their technical health, adoption, and growth on Infrahub. Half your time will be with customers delivering Professional Services, Technical Account Management, and technical advisory; the other half will compound across the base as you build reusable assets, sharpen our AI‑assisted delivery patterns, contribute documentation, and feed recurring field signals into Product. This is not a CSM seat. FAEs are engineers first—credible sitting across from a network engineer or an architect, solving real problems, and turning that work into visible customer outcomes. ABOUT OPSMILL OpsMill is building the next generation of infrastructure data management, focusing on helping automation teams unify data and scale automation reliably. Our platform empowers network, infrastructure, NetDevOps, and IT automation teams to manage infrastructure intent data more flexibly, predictably, and safely. As a commercial open-source company, we are practitioners who understand the real-world challenges of scaling infrastructure automation. WHAT YOU’LL BE DOING - Lead Onboarding end‑to‑end—from kickoff to a live, secured, and populated Infrahub deployment—then extend with additional use cases. - Own a small portfolio of customer account: plan monthly engagement, run structured rituals, and act as a trusted technical partner all year. - Provide technical support: triage, investigate, reproduce, and escalate to Engineering; communicate crisply with customers throughout. - Drive technical discovery and advisory: assess environments and maturity; guide schema design, integration patterns, and architecture to unlock adoption. - Champion adoption and expansion: identify and shape new use cases; enabl
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