Roche
Healthcare
FieldApplicationsSpecialistCoreLab
“Field Applications Specialist-Core Lab at Roche. Skills: Customer support, Technical troubleshooting, Application implementation, Scientific expertise. Provide on-site customer support. Implement applications”
What You'll Achieve.
Ensure high level of customer satisfaction; Create value within customer lab operations; Ensure effective application of solutions; Ensure cohesive lab operations; Maintain a competitive advantage
Industry & Context.
Problem solving; Diagnose technical problems; Solve technical problems
Overnight travel within a designated territory, Field-based role, 50% travel expected, Company car provided
What They're Looking For.
Must Have
Bachelor’s degree in Biology, Chemistry, Cell Biology, Biochemistry, Medical Technology, Clinical Laboratory, and/or relevant experience, 3 years of previous experience in a clinical laboratory or IT in a clinical lab environment
Nice to Have
Medical Laboratory Technologist/Scientist (ASCP/AMT) or equivalent clinical laboratory experience in a clinical environment, Experience working in a clinical environment with a demonstrated knowledge of clinical chemistry and immunoassay, Ability to learn Roche solutions for applicable franchises (i. e. chemistry, immunology, life sciences, IT solutions), and stay current with industry trends, Diagnose and solve technical problems efficiently and effectively, Experience implementing new instrumentation or methodologies in a clinical or research laboratory environment, Effective written/verbal communication skills as well as project and stakeholder management experience, Effective customer consultative skills which includes advanced scientific knowledge and analysis, training, exceptional customer engagement, and fostering of customer relationships, Demonstrated ability to coach and mentor junior staff and lead by example, Ability to work as a field based individual contributor with independence and autonomy
What You'll Do.
Provide on-site customer support
Implement applications
Troubleshoot diagnostic instrumentation
Build customer relationships
Support product upgrades
Install diagnostic instruments
Install reagent applications
Validate system performance
Train laboratory personnel
Resolve technical issues
Minimize instrument downtime
Support total solutions
Provide scientific expertise
Collect customer feedback
Relay feedback to teams
Leverage technical knowledge
Follow Roche protocols
Complete administrative duties
How You'll Work.
Team & Collaboration
Collaborate with customer stakeholders; Partner with other Roche team members; Partner with the sales team
Communication Scope
Written communication; Verbal communication
Process & Methodology
Stakeholder management
Applying for this Field Applications Specialist-Core Lab role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Workday
- Workday has a multi-step form — save your progress after every section.
- "Apply With LinkedIn" can fail or lose data; manual entry is more reliable.
- Watch for the "Submit for Review" final step — hitting "Save" alone does not submit.
- Job requisition numbers are useful when following up with HR by email.
ANONYMOUS · UNFILTERED
What do employees actually say about Roche?
Real rants from real employees. Read before you apply.