Roche
Healthcare
FieldApplicationsSpecialist-CoreLab
Neural analysis suggests this role is
optimal for Mid candidates.
“Field Applications Specialist-Core Lab at Roche. Skills: Customer support, Technical troubleshooting, Application implementation, Scientific expertise. Provide on-site customer support. Implement applications”
What You'll Achieve.
Ensure high level of customer satisfaction; Create value within customer lab operations; Ensure effective application of solutions; Ensure cohesive lab operations; Maintain a competitive advantage
Industry & Context.
Problem solving; Diagnose technical problems; Solve technical problems
Overnight travel within a designated territory, Field-based role, 50% travel expected, Company car provided
What They're Looking For.
Must Have
Bachelor’s degree in Biology, Chemistry, Cell Biology, Biochemistry, Medical Technology, Clinical Laboratory, and/or relevant experience, 3 years of previous experience in a clinical laboratory or IT in a clinical lab environment
Nice to Have
Medical Laboratory Technologist/Scientist (ASCP/AMT) or equivalent clinical laboratory experience in a clinical environment, Experience working in a clinical environment with a demonstrated knowledge of clinical chemistry and immunoassay, Ability to learn Roche solutions for applicable franchises (i. e. chemistry, immunology, life sciences, IT solutions), and stay current with industry trends, Diagnose and solve technical problems efficiently and effectively, Experience implementing new instrumentation or methodologies in a clinical or research laboratory environment, Effective written/verbal communication skills as well as project and stakeholder management experience, Effective customer consultative skills which includes advanced scientific knowledge and analysis, training, exceptional customer engagement, and fostering of customer relationships, Demonstrated ability to coach and mentor junior staff and lead by example, Ability to work as a field based individual contributor with independence and autonomy
What You'll Do.
Provide on-site customer support
Implement applications
Troubleshoot diagnostic instrumentation
Build customer relationships
Support product upgrades
Install diagnostic instruments
Install reagent applications
Validate system performance
Train laboratory personnel
Resolve technical issues
Minimize instrument downtime
Support total solutions
Provide scientific expertise
Collect customer feedback
Relay feedback to teams
Leverage technical knowledge
Follow Roche protocols
Complete administrative duties
How You'll Work.
Team & Collaboration
Collaborate with customer stakeholders; Partner with other Roche team members; Partner with the sales team
Communication Scope
Written communication; Verbal communication
Process & Methodology
Stakeholder management
Full Job Description
At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters. ### ### The Position This is an exciting time to join the Roche Support Network. If you are passionate about problem solving then this is the position for you! As a research-focused healthcare company, Roche discovers, develops and provides innovative diagnostics and therapeutic products and services that deliver significant benefits to patients and healthcare professionals - from early detection and prevention of diseases to diagnostics, treatment and treatment monitoring. Roche is a successful company that can offer exciting career opportunities. We encourage and support your development in areas of your interest which will prepare you for the next level in your career path. We know that people are responsible for our success and we value our employees. Our commitment is to create a work environment where feeling valued, respected, and empowered is a daily experience. As a **Field Applications Specialist******,**** you will be a key member of our Customer Support team as the primary scientific and technical representative in the Allentown , PA region for Roche systems in customer laboratories within the Core Lab space. You will be responsible for providing best-in-class on-site customer support, including activities such as, application implementation, operator training, and troubleshooting for diagnostic instrumentation and assays throughout the entire product life cycle. ****The Opportunity:**** * **** Build and maintain strong, collaborative relationships with customer stakeholders, ensuring a high level of c
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