Roche
Healthcare
FieldApplicationsSpecialistCoreLabAlabama
“Field Applications Specialist-Core Lab- Alabama at Roche. Skills: Customer support, Diagnostic instrumentation, Troubleshooting, Scientific expertise. Provide on-site customer support. Implement applications”
What You'll Achieve.
Ensure high level of customer satisfaction; Create value within customer’s lab operations; Ensure effective application of installed solutions; Minimize instrument downtime; Maintain a competitive advantage
Industry & Context.
Problem solving; Root cause analysis; Diagnose and solve technical problems
Overnight travel within a designated territory, 70% travel expected, Company car provided, Reside within 50 miles of a regional metropolitan airport
What They're Looking For.
Must Have
Bachelor’s degree in Biology, Chemistry, Cell Biology, Biochemistry, Medical Technology, Clinical Laboratory, or relevant experience, 3 years of previous experience in a clinical laboratory or IT in a clinical lab environment
Nice to Have
Medical Laboratory Technologist/Scientist (ASCP/AMT) or equivalent clinical laboratory experience, Experience working in a clinical environment with a demonstrated knowledge of clinical chemistry and immunoassay, Ability to learn Roche solutions for applicable franchises (i. e. chemistry, immunology, life sciences, IT solutions), and stay current with industry trends, Diagnose and solve technical problems efficiently and effectively, Experience implementing new instrumentation or methodologies in a clinical or research laboratory environment, Effective written/verbal communication skills, Project and stakeholder management experience, Effective customer consultative skills which includes advanced scientific knowledge and analysis, training, exceptional customer engagement, and fostering of customer relationships, Demonstrated ability to coach and mentor junior staff and lead by example, Ability to work as a field based individual contributor with independence and autonomy
What You'll Do.
Provide on-site customer support
Implement applications
Troubleshoot diagnostic instrumentation
Build customer relationships
Support product upgrades
Perform instrument installation
Validate system performance
Deliver on-site training
Resolve technical issues
Minimize instrument downtime
Provide scientific expertise
Provide applications expertise
Collect customer feedback
Relay feedback to teams
Partner with sales team
Follow Roche protocols
Complete administrative duties
How You'll Work.
Team & Collaboration
Collaborate with customer stakeholders; Partner with other Roche team members; Partner with the sales team; Relay information back to support and commercial teams
Communication Scope
Written communication; Verbal communication; Customer consultative skills
Process & Methodology
Stakeholder management
Applying for this Field Applications Specialist-Core Lab- Alabama role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Workday
- Workday has a multi-step form — save your progress after every section.
- "Apply With LinkedIn" can fail or lose data; manual entry is more reliable.
- Watch for the "Submit for Review" final step — hitting "Save" alone does not submit.
- Job requisition numbers are useful when following up with HR by email.
ANONYMOUS · UNFILTERED
What do employees actually say about Roche?
Real rants from real employees. Read before you apply.