Beckman Coulter Diagnostics

Diagnostics

FieldApplicationSpecialist(f/m/d)

€70k+ Austria FULL TIME Remote Friendly
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Mid+ candidates.

The Brief

“Field Application Specialist (f/m/d) at Beckman Coulter Diagnostics. Skills: Customer service, Technical support, Customer retention. Provide excellent customer service. Install diagnostic instrumentation”

What You'll Achieve.

Drive revenue growth; Ensure customer contract retention; Ensure warranty conversion

Industry & Context.

Diagnostics
Problems you'll solve

Troubleshooting

Eligibility Requirements

Ability to travel, Periodic travel to other areas, Overnight travel, Flexible hours, Travel up to 90% Austria, Travel up to 30% DACH, Travel up to 5% EMEA, Overnight stays up to 50%, Valid driver’s license, Good driving record, Company car, Mobile phone, Laptop

What They're Looking For.

Must Have

University Scientific degree, 1 year experience clinical laboratory diagnostics, Fluent in German, Fluent in English

Nice to Have

Familiarity with clinical laboratory diagnostics processes, Familiarity with clinical laboratory diagnostics technologies, Familiarity with clinical laboratory diagnostics industry dynamics

What You'll Do.

Provide excellent customer service

Install diagnostic instrumentation

Maintain diagnostic systems

Resolve customer problems

Resolve customer issues

Verify operational performance

Maintain customer support logs

Maintain internal records

Deliver high-quality Customer Experience

Develop commercial awareness

Increase growth opportunities

Demonstrate innovation solutions

Demonstrate new products

How You'll Work.

Team & Collaboration

DACH Field Application Team; Field Applications Specialist Team; Share standard methodologies; Mentor team members; Receive expert technical support

Full Job Description

Wondering what’s within **Beckman Coulter Diagnostics**? Take a closer look. At first glance, you’ll see that for more than 80 years we’ve been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We’re building a culture that celebrates backgrounds, experiences, and perspectives of all our associates. Look again and you’ll see we are invested in you, providing the opportunity to build a meaningful career, be creative, and try new things with the support you need to be successful. Beckman Coulter Diagnostics is proud to work alongside a community of six fellow Diagnostics Companies at **Danaher**. Together, we’re working at the pace of change to improve patient lives with diagnostic tools that address the world’s biggest health challenges. **The Field Applications Specialist (FAS) based in Austria** for Beckman Coulter Diagnostics is responsible to provide excellent customer service to clients while installing and maintaining diagnostic instrumentation and systems in hospital and stand-alone laboratory environments. This position is part of the DACH Field Application Team and as FAS you will be located in **Austria,** preferably within the; **St. Pölten, Wien (Vienna) areas,** supporting our local and DACH customers and impacting directly patients health and overall well-being. At Beckman Coulter, our vision is to relentlessly reimagine healthcare, one diagnosis at a time. You will be a part of the Field Applications Specialist Team and report to the Field Application Manager responsible for providing frontline support by resolving customer(s) problems and issues through technical, scientific expertise and troubleshooting. You will help drive revenue growth while ensuring strong customer contract retention rates and warranty conversion. Use critical thinking to resolve application issues, train our customers, verify the operational performance and data q

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