Roche
Healthcare
FieldApplicationSpecialist-CoreLab
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Field Application Specialist - Core Lab at Roche. Skills: Customer support, Technical troubleshooting, Scientific expertise. Provide on-site customer support. Perform application implementation”
What You'll Achieve.
Ensure high level of customer satisfaction; Minimize instrument downtime
Industry & Context.
Problem solving; Troubleshooting; Root cause analysis; Diagnose technical problems; Solve technical problems
Overnight travel, 50% travel expected, Company car provided
What They're Looking For.
Must Have
Bachelor's degree in Biology, 3 years of previous experience in a clinical laboratory, 3 years of previous experience in IT in a clinical lab environment
Nice to Have
Medical Laboratory Technologist/Scientist (ASCP/AMT), Experience working in a clinical environment, Demonstrated knowledge of clinical chemistry, Demonstrated knowledge of immunoassay, Ability to learn Roche solutions, Stay current with industry trends, Experience implementing new instrumentation, Experience implementing new methodologies, Effective written/verbal communication skills, Project management experience, Stakeholder management experience, Effective customer consultative skills, Advanced scientific knowledge, Advanced scientific analysis, Exceptional customer engagement, Fostering of customer relationships, Demonstrated ability to coach junior staff, Demonstrated ability to mentor junior staff, Lead by example, Ability to work as a field based individual contributor, Independence and autonomy
What You'll Do.
Provide on-site customer support
Perform application implementation
Provide operator training
Troubleshoot diagnostic instrumentation
Troubleshoot diagnostic assays
Build collaborative relationships with customers
Maintain collaborative relationships with customers
Ensure customer satisfaction
Create value within customer lab operations
Consult with customers on lab needs
Support customers throughout product lifecycle
Support product upgrades
Support other product changes
Perform installation of diagnostic instruments
Assist with installation of diagnostic instruments
Perform installation of diagnostic software
Assist with installation of diagnostic software
Perform installation of reagent applications
Assist with installation of reagent applications
Validate system performance
Ensure effective application of solutions
Ensure cohesive application of solutions
Deliver on-site training
Develop on-site training
Train laboratory personnel on Roche systems
Resolve complex technical issues
Minimize instrument downtime
Partner with Roche team members
Implement total solutions
Support total solutions
Provide scientific expertise to stakeholders
Provide applications expertise to stakeholders
Optimize lab workflows
Serve as customer liaison
Collect feedback on product performance
Collect feedback on product features
Collect feedback on product usability
Relay customer feedback to teams
Leverage technical knowledge during pre-sales
Follow Roche protocols
Follow Roche procedures
Maintain records of service activities
Maintain records of customer interactions
Maintain records of technical issues
Complete administrative duties
Complete travel reporting
Complete expense reporting
How You'll Work.
Team & Collaboration
Customer Support team; Roche team members; Sales team
Communication Scope
Written communication; Verbal communication
Process & Methodology
Stakeholder management
Full Job Description
At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters. ### ### The Position This is an exciting time to join the Roche Support Network. If you are passionate about problem solving then this is the position for you! As a research-focused healthcare company, Roche discovers, develops and provides innovative diagnostics and therapeutic products and services that deliver significant benefits to patients and healthcare professionals - from early detection and prevention of diseases to diagnostics, treatment and treatment monitoring. Roche is a successful company that can offer exciting career opportunities. We encourage and support your development in areas of your interest which will prepare you for the next level in your career path. We know that people are responsible for our success and we value our employees. Our commitment is to create a work environment where feeling valued, respected, and empowered is a daily experience. As a****Field Applications Specialist,**** you will be a key member of our Customer Support team as the primary scientific and technical representative in Austin, TX for Roche systems in customer laboratories within the Core Lab space. You will be responsible for providing best-in-class on-site customer support, including activities such as, application implementation, operator training, and troubleshooting for diagnostic instrumentation and assays throughout the entire product life cycle. ****The Opportunity:**** * **** Build and maintain strong, collaborative relationships with customer stakeholders, ensuring a high level of customer satisfaction
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