Roche

Healthcare

FieldApplicationSpecialist-CoreLab

$95–135k ~AI est. Austin, Texas, United States FULL TIME Remote Friendly
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Mid+ candidates.

The Brief

“Field Application Specialist - Core Lab at Roche. Skills: Customer support, Technical troubleshooting, Scientific expertise. Provide on-site customer support. Perform application implementation”

What You'll Achieve.

Ensure high level of customer satisfaction; Minimize instrument downtime

Industry & Context.

Healthcare
Problems you'll solve

Problem solving; Troubleshooting; Root cause analysis; Diagnose technical problems; Solve technical problems

Eligibility Requirements

Overnight travel, 50% travel expected, Company car provided

What They're Looking For.

Must Have

Bachelor's degree in Biology, 3 years of previous experience in a clinical laboratory, 3 years of previous experience in IT in a clinical lab environment

Nice to Have

Medical Laboratory Technologist/Scientist (ASCP/AMT), Experience working in a clinical environment, Demonstrated knowledge of clinical chemistry, Demonstrated knowledge of immunoassay, Ability to learn Roche solutions, Stay current with industry trends, Experience implementing new instrumentation, Experience implementing new methodologies, Effective written/verbal communication skills, Project management experience, Stakeholder management experience, Effective customer consultative skills, Advanced scientific knowledge, Advanced scientific analysis, Exceptional customer engagement, Fostering of customer relationships, Demonstrated ability to coach junior staff, Demonstrated ability to mentor junior staff, Lead by example, Ability to work as a field based individual contributor, Independence and autonomy

What You'll Do.

Provide on-site customer support

Perform application implementation

Provide operator training

Troubleshoot diagnostic instrumentation

Troubleshoot diagnostic assays

Build collaborative relationships with customers

Maintain collaborative relationships with customers

Ensure customer satisfaction

Create value within customer lab operations

Consult with customers on lab needs

Support customers throughout product lifecycle

Support product upgrades

Support other product changes

Perform installation of diagnostic instruments

Assist with installation of diagnostic instruments

Perform installation of diagnostic software

Assist with installation of diagnostic software

Perform installation of reagent applications

Assist with installation of reagent applications

Validate system performance

Ensure effective application of solutions

Ensure cohesive application of solutions

Deliver on-site training

Develop on-site training

Train laboratory personnel on Roche systems

Resolve complex technical issues

Minimize instrument downtime

Partner with Roche team members

Implement total solutions

Support total solutions

Provide scientific expertise to stakeholders

Provide applications expertise to stakeholders

Optimize lab workflows

Serve as customer liaison

Collect feedback on product performance

Collect feedback on product features

Collect feedback on product usability

Relay customer feedback to teams

Leverage technical knowledge during pre-sales

Follow Roche protocols

Follow Roche procedures

Maintain records of service activities

Maintain records of customer interactions

Maintain records of technical issues

Complete administrative duties

Complete travel reporting

Complete expense reporting

How You'll Work.

Team & Collaboration

Customer Support team; Roche team members; Sales team

Communication Scope

Written communication; Verbal communication

Process & Methodology

Stakeholder management

Full Job Description

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters. ### ### The Position This is an exciting time to join the Roche Support Network. If you are passionate about problem solving then this is the position for you! As a research-focused healthcare company, Roche discovers, develops and provides innovative diagnostics and therapeutic products and services that deliver significant benefits to patients and healthcare professionals - from early detection and prevention of diseases to diagnostics, treatment and treatment monitoring. Roche is a successful company that can offer exciting career opportunities. We encourage and support your development in areas of your interest which will prepare you for the next level in your career path. We know that people are responsible for our success and we value our employees. Our commitment is to create a work environment where feeling valued, respected, and empowered is a daily experience. As a****Field Applications Specialist,**** you will be a key member of our Customer Support team as the primary scientific and technical representative in Austin, TX for Roche systems in customer laboratories within the Core Lab space. You will be responsible for providing best-in-class on-site customer support, including activities such as, application implementation, operator training, and troubleshooting for diagnostic instrumentation and assays throughout the entire product life cycle. ****The Opportunity:**** * **** Build and maintain strong, collaborative relationships with customer stakeholders, ensuring a high level of customer satisfaction

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