Pillar Biosciences
Field Application & Customer Care
FieldApplicationScientist
“Field Application Scientist at Pillar Biosciences. Skills: Field application support, Customer service, NGS solutions. Provide professional field application support. Provide customer service”
Industry & Context.
Identifying the root cause; Developing and implementing the solution
Travel to clients, Travel to Natick, MA, Flexibility in work schedule, Changing departmental needs, Not eligible for sponsorship, Not eligible for relocation support
What They're Looking For.
Must Have
Advanced degree in life sciences or equivalent, 5+ years’ experience working with PCR and/or NGS in a clinical testing laboratory, Familiarity with NGS, library preparation, qPCR and molecular biology, DNA and RNA applications, Solid Understanding of principles of genomics, DNAseq, RNAseq, targeted panels and bioinformatics, Proficiency with computer operating systems, Microsoft Office Suite, Outlook, etc.
Nice to Have
Mol Diagnostic experience in clinical setting a huge plus, CRM Management experience, SAP or comparable systems a plus
What You'll Do.
Provide professional field application support
Provide customer service
Support customer needs
Provide on-site and virtual training
Answer technical questions
Work with regional sales team
Act as interface between customer and internal operations
Collect and deliver feedback
Handle customer complaints
Record all required documents
Develop and implement solutions
Communicate with customer
Provide customer feedback
Record all customer interactions
How You'll Work.
Team & Collaboration
Working with regional sales team members on pre- and post-sale account activity; Acts as an interface between customer facing commercial and internal operations, R&D, and manufacturing; Provide customer feedback to all internal stakeholders including Sales and Marketing, R&D, RA/QA, Manufacturing and Operations; Support Sales team in technical discussion, presentations and meetings with customers; Ability to work with all levels of the organization
Communication Scope
Written communication skills; Verbal communication skills; Scientific presentations
Applying for this Field Application Scientist role?
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