10x Genomics
FieldApplicationScientist
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Field Application Scientist at 10x Genomics. Skills: Customer Success, Molecular Biology, Genomics, Troubleshooting. Engage with customers daily. Deliver system usage training at customer sites”
What You'll Achieve.
Ensure rapid adoption of 10x Genomics’ products; Ensure maximum customer success with 10x Genomics’ products
Industry & Context.
Troubleshooting skills; Analytical skills; Systematic troubleshooting
Travel up to 60%
What They're Looking For.
Must Have
Extensive experience in molecular biology, Extensive experience in biochemistry, Extensive experience in genomics, Extensive experience in genetics, Knowledge and experience with NGS workflows, Knowledge and experience with data analysis software, Hands on proficiency with common molecular biology bench techniques, Hands-on proficiency with histology techniques, Clear vision of outstanding customer service, Commitment to outstanding customer service, Excellent organizational skills, Excellent analytical skills, Excellent systematic troubleshooting skills, Excellent written communication skills, Excellent verbal communication skills, Outstanding presentation skills, Outstanding training skills, Ability to maintain records for customer sites, Ability to provide high level feedback to management, Willingness to travel up to 60%
Nice to Have
Ph. D. preferred, 4+ years’ experience preferred, Experience with spatial gene expression assays, Experience with spatial protein assays, Previous customer facing experience, Familiarity with SFDC software, Ability to work independently, Ability to work as part of a team
What You'll Do.
Engage with customers daily
Deliver system usage training at customer sites
Provide experimental design support
Provide data analysis support
Provide logistical support
Provide troubleshooting support
Act as main point of contact between customer
Keep customers apprised on advancements in 10x technology
Keep customers apprised on advancements in 10x software
Train customers on advancements in 10x technology
Train customers on advancements in 10x software
Coordinate customer site trainings
Perform customer site trainings
Coordinate customer site demonstrations
Perform customer site demonstrations
Identify customer complaints
Document customer complaints
Communicate customer complaints to management
Identify customer concerns
Document customer concerns
Communicate customer concerns to management
Contribute to documentation
Expand support content
Scientifically partner with customers
Develop research utilizing 10x technologies
Collaborate in scientific discussions with customers
Cultivate long term relationships with customers
Create positive working relationships with customers
Maintain positive working relationships with customers
Manage customer expectations
Exceed customer needs
Gather strategic customer feedback
Gather competitive customer feedback
Deliver strategic customer feedback
Deliver competitive customer feedback
Communicate customer use cases to Marketing
Communicate customer use cases to Product Development
Troubleshoot user's technical skills
Troubleshoot sample preparation issues
Troubleshoot sample processing issues
Troubleshoot biochemistry issues
Troubleshoot assay design issues
Troubleshoot experimental design issues
Troubleshoot software issues
Troubleshoot instrument issues
Interpret customer needs
Identify proper issue escalation pathway
Support field sales team at trade shows
Support field sales team at seminars
Support field sales team at technical symposiums
Present at trade shows
Present at technical symposiums
Network with thought leaders
Handle stressful situations calmly
Handle stressful situations adroitly
How You'll Work.
Team & Collaboration
In-house Technical Support; Marketing and Product Development teams; Field sales team; Part of a team
Communication Scope
Written communication; Verbal communication; Presentation skills; Training skills
Full Job Description
As a Field Application Scientist (location - Bay Area, CA) you will be engaging with customers daily and delivering system usage training at customer sites, while providing experimental design, data analysis, logistical, and troubleshooting support across your region. You will be a key contact, in conjunction with in-house Technical Support, for responding to issues and maintaining relationships with customers. The primary goals of this position are to ensure rapid adoption and maximum customer success with 10x Genomics’ products. What you will be doing- Communicate: - Acting as the main point of contact between the customer and company - Keep customers apprised and trained on advancements in 10x technology and software - Coordinate and perform customer site trainings and demonstrations - Identify, document and communicate customer issues; complaints or concerns to management - Contribute to documentation with the goal of expanding support content Connect: - Scientifically partner with customers as they develop their research utilizing 10x technologies - Collaborate in scientific discussions with customers, cultivating long term relationships - Create and maintain positive working relationships with customers (Key, is the ability to manage expectations while exceeding the customer’s needs) - Gather and deliver strategic and competitive customer feedback, communicating customer use cases beyond initial product scope to Marketing and Product Development teams Support: - Troubleshoot issues related to user's technical skills, sample preparation and processing, biochemistry/assay design, experimental design, software and instruments - Interpret customer needs and identify the proper issue escalation pathway within 10x - Support field sales team at trade shows, seminars and technical symposiums (including presentations and networking with thought leaders) - Handle potentially stressful situations calmly and adroitly Minimum Requirements: - Extensive experience in molecul
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