McKesson
healthcare
FieldAccountRepresentative,CharlestonSC
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Field Account Representative, Charleston SC at McKesson. Skills: Customer Support, Field Service, Account Management. Serve as the primary on-site representative. Build strong, professional relationships”
What You'll Achieve.
delivering exceptional service; ensuring operational excellence; supporting customers throughout onboarding; supporting customers day-to-day account needs; ensure a seamless experience; timely follow-up on all customer needs; Service level performance; Responsiveness; Reliability and follow-through; formulary adherence; utilization goals
Industry & Context.
problem solver; troubleshoot issues; resolve discrepancies; problem solve in real time
Field-based role with frequent local travel (3–4 days per week), Travel primarily within assigned minimal overnight travel, Significant time spent driving and at customer locations, Home office when not in the field, Must currently reside in the Charleston, SC area
What They're Looking For.
Must Have
Minimum 2+ years of relevant experience (customer-facing, operations, or field support), Valid Driver’s License
Nice to Have
2+ years of customer facing, operations, or field support, Proven successful in providing a hands-on, solution-oriented approach, Ability to remain professional and composed in high-pressure situations, Demonstrated urgency and responsiveness — understands that follow-up must be timely and proactive, Excellent communication and relationship-building skills, Ability to problem solve in real time, often on-site with customers, Comfortable working independently in a field-based environment, organizational skills with attention to detail, Proficiency in MS Office, familiarity with ordering/technology systems, Experience in medical, healthcare, or distribution environments, Familiarity with supply chain, logistics, or inventory processes, Experience supporting customer onboarding or implementation activities
What You'll Do.
Serve as the primary on-site representative
professional relationships
Maintain composure and professionalism
Support new customer onboarding
Assist with initial setup and ordering
Be physically present during early shipments
Assist with unboxing and basic setup
Oversee shipment arrivals and validate order accuracy
Identify and resolve discrepancies
Act as liaison between customer and warehouse/logistics
Execute service visits
Reinforce the McKesson value proposition
Support implementation of contract expectations
Drive customer satisfaction
Introduce new products
Educate customer staff on ordering systems
Support alignment to formulary adherence
Demonstrate a high sense of urgency
Rapid follow-up on customer requests
Proactive communication on delays or issues
How You'll Work.
Team & Collaboration
Collaborate cross-functionally with internal teams; warehouse/logistics; Sales leadership; Field Vice President
Communication Scope
Excellent communication and relationship-building skills
Full Job Description
McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you. # **Health Systems Field Account Representative** Preferred candidates **must currently reside in the Charleston, SC area** to effectively support local customer sites. This is essential to ensure timely, in-person service and responsiveness to customer needs. Relocation is not provided for this role. The Health Systems Field Account Representative serves as the **face of McKesson** at assigned customer locations. This is **not a sales role** —it is a **hands-on, field-based customer support position** focused on delivering exceptional service, ensuring operational excellence, and supporting customers throughout onboarding and day-to-day account needs. This individual will work closely with new and existing customers to ensure a seamless experience, including being **on-site for shipments, assisting with onboarding, troubleshooting issues** , and ensuring timely follow-up on all customer needs. Success in this role requires a **strong sense of urgency, accountability, and professionalism** , particularly when resolving challenges in real-time with customers. # **Work Environment & Travel** * **Field-based role with frequent local travel (3–4 days per week)** * Travel primarily within assigned territory; minimal overnight travel * Significant time spent driving and at customer locations * Home office when not in the field # **Compensation:** * Base: $73,000 * Annual
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