McKesson
Healthcare
FieldAccountRepresentative
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Field Account Representative at McKesson. Skills: Field support, Customer service, Account management. Serve as on-site representative. Build professional relationships”
What You'll Achieve.
Ensure timely follow-up; Ensure seamless experience; Ensure operational excellence; Ensure smooth start; Resolve issues quickly; Drive customer satisfaction; Achieve service performance; Achieve responsiveness; Achieve reliability; Achieve follow-through
Industry & Context.
Troubleshooting issues; Problem solving
Frequent local travel, Minimal overnight travel, 7 year Motor Vehicle Report
What They're Looking For.
Must Have
2+ years relevant experience, Valid Driver's License
Nice to Have
Bachelor's degree or equivalent experience, 2+ years customer facing experience, 2+ years operations experience, 2+ years field support experience, Experience in medical environments, Experience in healthcare environments, Experience in distribution environments, Familiarity with supply chain processes, Familiarity with logistics processes, Familiarity with inventory processes, Experience supporting customer onboarding, Experience supporting customer implementation
What You'll Do.
Serve as on-site representative
Build professional relationships
Address customer concerns
Support new customer onboarding
Assist with initial setup
Assist with ordering processes
Be present during shipments
Assist with unboxing equipment
Assist with setup of supplies
Oversee shipment arrivals
Validate order accuracy
Resolve missing items
Resolve damaged shipments
Liaise between customer and warehouse
Liaise between customer and logistics
Track and resolve issues
Execute service visits
Reinforce value proposition
Support contract implementation
Support account plans
Support customer-specific strategies
Drive customer satisfaction
Introduce new products
Educate customer staff
Support formulary adherence
Support utilization goals
Follow up on customer requests
Communicate on delays
Communicate on issues
Collaborate with internal teams
How You'll Work.
Team & Collaboration
Warehouse teams; Logistics teams; Sales leadership; Field Vice President
Full Job Description
McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you. # **Health Systems Field Account Representative** Preferred candidates **must currently reside in the Charleston, SC area** to effectively support local customer sites. This is essential to ensure timely, in-person service and responsiveness to customer needs. Relocation is not provided for this role. The Health Systems Field Account Representative serves as the **face of McKesson** at assigned customer locations. This is **not a sales role** —it is a **hands-on, field-based customer support position** focused on delivering exceptional service, ensuring operational excellence, and supporting customers throughout onboarding and day-to-day account needs. This individual will work closely with new and existing customers to ensure a seamless experience, including being **on-site for shipments, assisting with onboarding, troubleshooting issues** , and ensuring timely follow-up on all customer needs. Success in this role requires a **strong sense of urgency, accountability, and professionalism** , particularly when resolving challenges in real-time with customers. # **Work Environment & Travel** * **Field-based role with frequent local travel (3–4 days per week)** * Travel primarily within assigned territory; minimal overnight travel * Significant time spent driving and at customer locations * Home office when not in the field # **Compensation:** * Base: $73,000 * Annual
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