Wellmark, Inc.
Healthcare
FEPSrBusinessSupportAnalyst
“FEP Sr Business Support Analyst at Wellmark, Inc.. Skills: Business analysis, Systems analysis, Process improvement, Stakeholder management. Support multi-faceted systems. Support applications”
Industry & Context.
Analyze issues; Troubleshooting; Critical thinking; Problem-solving mindset; Identify issues; Identify alternative solutions
What They're Looking For.
Must Have
3+ years business technical knowledge, 3+ years business analysis, 3+ years systems experience, 3+ years configurations experience, Analyze and document complex system changes, Analyze and document complex process changes, Written communication skills, Verbal communication skills, Articulate complex information, Critical thinking skills, Troubleshooting skills, Continuous process improvement skills, Organize initiatives, Prioritize initiatives, Manage initiatives, Interpersonal skills, Cultivate productive working relationships, Proficiency in Microsoft Office suite, Understanding of health insurance concepts, 4+ years business analysis experience, 4+ years systems analysis experience, 4+ years support experience, 4+ years configuration experience, Perform series of related steps, Document series of related steps, Guide others through steps, Take action to improve conditions, Identify issues, Obtain relevant information, Relate and compare data, Identify alternative solutions, Articulate complex information to diverse stakeholders
Nice to Have
Bachelor's degree, Experience with FEP systems, Experience with FEP processes, Experience with FEP integrations, Experience working on Agile teams, Experience working on Product Teams, Experience within SAFe framework, Partnering with Product Owners, Partnering with Scrum Masters, Partnering with Technology teams, Support feature development, Backlog refinement, Delivery support, Documenting features, Documenting user stories, Documenting acceptance criteria, Traceability within Azure DevOps, Facilitation skills, Influencing skills, Analyze technical solution designs, Analyze technical specifications, Determine operational impact, Design test cases, Execute test cases, Test cases for complex system changes, Test cases for integrations, Exposure to change management practices, Stakeholder readiness planning, Adoption planning, Consulting with stakeholders, Support cross-functional decision making, Analytical mindset, Problem-solving mindset, Continuous improvement mindset, Experience using AI-enabled tools, AI tools for business analysis, AI tools for requirements development, AI tools for testing, AI tools for documentation, AI tools for decision support, Review AI-generated outputs, Validate AI-generated outputs, Contextualize AI-generated outputs, Apply domain knowledge, Apply data literacy, Apply critical thinking, Collaborate with Technology partners, Collaborate with Product partners, Collaborate with Operations partners, Responsible use of AI
What You'll Do.
Support multi-faceted systems
Analyze system changes
Analyze application changes
Analyze process changes
Define business requirements
Validate business requirements
Document business requirements
Provide oversight for testing
Provide guidance for testing
Coordinate with stakeholders
Support member experience
Drive process improvement
Support regulatory compliance
Ensure solutions implemented accurately
Ensure solutions implemented efficiently
Provide coaching to team members
Provide mentoring to team members
Contribute to continuous improvement
Participate in product planning
Participate in refinement
Participate in delivery
Collaborate with Product Owners
Collaborate with Scrum Masters
Collaborate with Technology partners
Collaborate with Operations stakeholders
Support feature refinement
Support user story definition
Support testing alignment
Analyze technical specifications
Analyze solution designs
Assess business impact
Assess operational impact
Validate functional impacts
Validate integration impacts
Validate downstream impacts
Evaluate AI-generated outputs
Validate AI-generated outputs
Apply AI-generated outputs
Ensure accuracy of AI outputs
Ensure appropriateness of AI outputs
Ensure alignment with requirements
Interact with vendors
Interact with government bodies
Ensure system functionality implemented
Ensure integrations implemented
Ensure system functionality maintained
Ensure integrations maintained
Document traceability
Coordinate testing activities
Report results to leadership
Report results to stakeholders
Maintain awareness of regulations
Ensure systems comply with policies
Ensure processes comply with policies
Ensure systems comply with procedures
Ensure processes comply with procedures
Ensure systems comply with legal requirements
Ensure processes comply with legal requirements
Provide guidance on stakeholder interactions
Provide guidance on application functionality
Provide guidance on integrations
Collaborate with Technical Writers
Collaborate with Training
Ensure system updates reflected
Ensure desk-level procedures updated
Ensure supporting documentation updated
How You'll Work.
Team & Collaboration
Operations; Technology; External stakeholders; Product Owners; Scrum Masters; Agile/Product Team; BCBSA; FEPOC; Vendors; Internal teams; External partners; Technical Writers; Training
Communication Scope
Written communication; Verbal communication; Articulate complex information
Process & Methodology
Agile, SAFe, Product planning, Feature refinement, User story definition, Traceability, Testing alignment
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