Elastic
FederalCivilianProgramManager
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“Federal Civilian Program Manager at Elastic. Skills: Program management, Customer onboarding, Stakeholder management. Coordinate cross-functional efforts. Ensure successful delivery”
What You'll Achieve.
On-time onboarding; Successful onboarding; Clear communication; Regular communication; Transparent communication; Cohesive alignment; High customer satisfaction; Measurable program success; Mission driven success
Industry & Context.
Identify risks; Identify dependencies; Drive resolution; Escalations process
What They're Looking For.
Must Have
Experience leading cross-functional projects, Understanding of customer onboarding processes, Understanding of delivery processes, Excellent communication skills, Excellent stakeholder management skills, Ability to coordinate effectively, Organized, Proactive, Comfortable managing multiple priorities
What You'll Do.
Coordinate cross-functional efforts
Ensure successful delivery
Ensure program growth
Focus on customer onboarding
Focus on program coordination
Provide consistent communication
Serve as primary point of coordination
Align directly with supporting CISA Account Team
Coordinate resources for Cloud
Coordinate availability to bring on new tenants
Lead onboarding activities for new SIEMaaS customers
Ensure smooth and timely transition
Develop project plans
Facilitate regular status updates
Facilitate stakeholder meetings
Facilitate executive-level communications
Identify dependencies
Proactively drive resolution
Maintain momentum via escalations process
Ensure alignment on customer requirements
Ensure alignment on scope
Ensure alignment on success criteria
Support continuous improvement of onboarding processes
Support continuous improvement of program delivery
Act as Elastic central point of contact
Coordinate sales related activity
Provide transparency to CISA Account team
How You'll Work.
Team & Collaboration
Cross-functional efforts; Internal teams; External contractors; CISA Account team; Civilian Sales team; Product Management; ECS Federal
Communication Scope
Consistent communication; Regular status updates; Executive-level communications; Transparent communication
Process & Methodology
Project plans, Timelines, Milestones
Full Job Description
Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data — securing and protecting private information more effectively — Elastic’s complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI. What is the role: We are seeking a Project Lead to coordinate cross‑functional efforts between Sales, Product Management, Elastic Professional Services and our contractor partner, ECS Federal, to ensure the successful delivery and growth of our SIEMaaS program. This role will focus on customer onboarding, program coordination, and help to provide consistent communication across all stakeholders. What you'll be doing: Serve as the primary point of coordination between CISA Account team, Civilian Sales team,Professional Services, Product Management, and ECS Federal Cohesive alignment directly with the supporting CISA Account Team (AE, SA and CA) Working with CISA CA/SA to coordinate resources for the Cloud and availability to bring on new tenants Lead and track onboarding activities for new SIEMaaS customers, ensuring a smooth and timely transition Develop and manage project plans, timelines, and milestones for customer onboarding and ongoing program initiatives Facilitate regular status updates with ECS, Internal/External stakeholder meetings, Product teams and executive-level communications Identify risks, dependencies, and blockers; proactively drive resolution to maintain momentum via escalations process Ensure alignment on customer requirements, scope, and success criteria across all teams Support continuous improvement of onboarding processes
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