Wynn Resorts
Gambling And Casinos
FCC&MaintenanceOperator/Dispatch(PartTime)
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“FCC & Maintenance Operator/Dispatch (Part Time) at Wynn Resorts. Skills: Maintenance dispatch, Emergency response. Monitor fire suppression system. Test fire suppression system”
What You'll Achieve.
Maximize departmental opportunities; Ensure excellent guest experience; Ensure excellent team member experience; Maintain property-wide service; Maintain property-wide satisfaction
Industry & Context.
Troubleshooting; Prioritizing requests; Addressing issues
FCC must be manned 24/7, Must be able to lift 30 pounds, Varying schedules
What They're Looking For.
Must Have
21 years of age or above, Maintain registration or license from Massachusetts Gaming Commission, General computer skills, Basic knowledge of Microsoft Office, Knowledge of FCC-approved codes, Knowledge of radio procedures
Nice to Have
Valid Massachusetts Driver License, Public safety dispatch experience
What You'll Do.
Monitor fire suppression system
Test fire suppression system
Monitor stair pressurization system
Manage Elevator/Escalators Maintenance System
Manage Building Automated System
Monitor high priority equipment
Monitor Electrical Distribution System
Manage service request system
Update work-in-progress status
Update completed work status
Dispatch resort requests
Dispatch other repairs
Enter fieldwork comments
Perform preventative maintenance
Communicate maintenance needs via radio
Communicate maintenance needs via phone
Communicate equipment shut-downs
Communicate maintenance impacts
Respond to Facilities Leads
Respond to Facilities Managers
Respond to technicians
Receive calls for emergency turn-ons
Receive calls for emergency shut offs
Receive calls for no water
Receive calls for low pressure
Receive calls for other repairs
Receive calls for hazardous conditions
Answer customer inquiries
Coordinate hot-work with fire department
Detail check-in/out with fire department
Take fire box offline
Notify fire department of emergencies
Maintain division activity records
Maintain monthly activity reports
Maintain fire hydrant reports
Maintain fire alarm reports
Maintain preventative maintenance records
Maintain certificates of occupancy
Maintain emergency evacuation procedures
Manage internal guest relations
Manage external guest relations
Address team member issues
Manage multiple priorities
Participate in departmental goals
Participate in departmental objectives
Participate in departmental policies
Participate in departmental operating procedures
Monitor operational effects
Evaluate changes required for improvement
Identify key drivers of success
Contribute to departmental performance
Ensure accuracy of records
Ensure confidentiality of records
Ensure thoroughness of records
Deliver maximum property-wide service
Maintain maximum property-wide satisfaction
Contribute to company-wide communication
Contribute to company best practices
Verify internal policies enforcement
Verify federal laws enforcement
Verify state laws enforcement
Verify rules enforcement
Verify regulations enforcement
Verify controls enforcement
Ensure Encore Boston Harbor core values implemented
Ensure property standards implemented
Ensure department standards implemented
Promote positive relations with team members
Promote fair relations with team members
Promote ethical relations with team members
Promote positive relations with contractors
Promote fair relations with contractors
Promote ethical relations with contractors
Act as ambassador of Encore brand
Work with safety as priority
Follow department safety standards
Follow company safety standards
Maintain relevant industry knowledge
Perform other job-related duties
How You'll Work.
Team & Collaboration
Facilities team leaders; Internal departments; Local fire department; Facilities Leads; Facilities Managers; Technicians; Team members; Contractors; Host communities; Surrounding communities
Communication Scope
Inbound communication response; Information relay; Work order dispatch; Status updates; Property maintenance needs communication; Equipment shut-downs communication; Maintenance impacts communication; Customer inquiries; One-on-one presentation; Group presentation
Full Job Description
ABOUT ENCORE BOSTON HARBOR Encore Boston Harbor is a luxury global destination gaming resort that features 671 hotel rooms with sweeping views of the Boston skyline and Boston Harbor, ultra-premium spa, luxury retail, high-end dining, and state-of-the-art ballroom and meeting spaces. At a total cost of $2.6 billion, it is the largest private single-phase development in the history of the Commonwealth. Situated on the waterfront along the Mystic River and connected to Boston Harbor, Encore Boston Harbor includes a six-acre park along the water that features a harbor walk, an events lawn, public viewing areas, ornate floral displays and retail and dining experiences that overlook the Encore Harbor Walk. Hourly Pay: $31.22 - $31.22 The Encore Boston Harbor Fire Command Center & Maintenance Operator will be responsible for monitoring, testing, receiving, and relaying information, instructions, and work orders to facilities team leaders under standard and emergency conditions. The Operator will receive, record, and report on information regarding work performed (corrective, preventative, or project work), work in progress, requests for assistance, testing of equipment, construction, and fire safety issues. This position responds to all inbound communication in the Facilities Control Center, serving as a primary point of contact for the local public safety issues. The Operator is central to the overall safety and wellbeing of the inhabitants of the facility including both guests and employees. The FCC must be manned 24/7 and never be left unattended. Responsibilities include, but are not limited to maintaining processes, scheduling, and supporting department team members and maximizing opportunities for departmental success; maintaining all Encore Standards; and ensuring excellent guest and team member experience. JOB RESPONSIBILITIES: * Actively contributes to the testing of the fire suppression and protection system * Monitors the stair pressurization system * Effective
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