Spreetail
Marketplace Fulfillment
FCOperationsCoordinator-PlatformServices
Neural analysis suggests this role is
optimal for Mid+ candidates.
“FC Operations Coordinator - Platform Services at Spreetail. Skills: process management, cross-functional coordination, operational metrics. Own daily coordination and follow-through across all FC Problem Solver tasks. Manage and maintain the intake and ticketing workflow”
What You'll Achieve.
ensuring every item has clear ownership, visibility, timelines, and resolution status; prioritizing incoming requests, routing work appropriately, and ensuring no items remain unresolved without documented action plans; proactively escalating blockers, risks, or stalled work with the context needed for leadership action; provides clear visibility into open work, resolution timelines, recurring issues, and overall FC Problem Solver performance; protects brand and fulfillment operations
Industry & Context.
requires candidates to have an available work-from-home setup, Desktop/Laptop system requirements: - 4th generation or higher, at least Intel i3 or equivalent - at least 4GB - Windows 10 and above or MAC OSX operating system, You are required to provide your own dual monitors A and stable internet connection (A DSL, cable or fiber wired internet service with 10 Mbps plan or higher for primary connection), PC Headset A high-definition (HD) external or integrated webcam with at least 720p resolution
What They're Looking For.
Must Have
Demonstrated experience managing task tracking, work queues, or project coordination within a fast-paced operational environment, Proficiency with workflow and task management tools such as Process Street, ticketing systems, or similar operational platforms, written communication skills with the ability to provide clear, concise status updates and reporting across multiple stakeholders, Ability to manage and prioritize a high-volume queue of operational tasks while maintaining urgency, accuracy, and follow-through, Experience supporting e-commerce, fulfillment center, or 3PL operations, proficiency in Excel or Google Sheets
Nice to Have
familiarity with reporting tools, WMS platforms, or AI-assisted operational workflows
What You'll Do.
Own daily coordination and follow-through across all FC Problem Solver tasks
Manage and maintain the intake and ticketing workflow
and close operational tasks accurately
Build and maintain reporting that provides clear visibility
Partner cross-functionally with SMEs
How You'll Work.
Team & Collaboration
Partner cross-functionally with SMEs, Account Managers, and FC leadership to deliver timely communication, operational updates, and proactive escalation support
Communication Scope
written communication skills with the ability to provide clear, concise status updates and reporting across multiple stakeholders
Process & Methodology
managing task tracking, work queues, project coordination
Full Job Description
## Description Spreetail propels brands to increase their ecommerce market share across the globe while improving their operational costs. Learn how we are building one of the fastest-growing ecommerce companies in history: www.spreetail.com. Spreetail is seeking an FC Operations Coordinator - Platform Services to help keep fulfillment center operations organized, visible, and running efficiently across a distributed network. This role supports six FC Problem Solvers by managing task intake, tracking work queues, maintaining operational reporting, and ensuring issues are followed through to resolution. The ideal candidate is highly organized, proactive, and thrives in a fast-paced e-commerce or fulfillment environment while partnering cross-functionally to drive accountability, communication, and operational visibility across FC operations. ## How you will achieve success Own daily coordination and follow-through across all FC Problem Solver tasks by ensuring every item has clear ownership, visibility, timelines, and resolution status. Manage and maintain the intake and ticketing workflow by prioritizing incoming requests, routing work appropriately, and ensuring no items remain unresolved without documented action plans. Track, verify, and close operational tasks accurately while proactively escalating blockers, risks, or stalled work with the context needed for leadership action. Build and maintain reporting that provides clear visibility into open work, resolution timelines, recurring issues, and overall FC Problem Solver performance. Partner cross-functionally with SMEs, Account Managers, and FC leadership to deliver timely communication, operational updates, and proactive escalation support that protects brand and fulfillment operations. ## What experiences will help you in this role Demonstrated experience managing task tracking, work queues, or project coordination within a fast-paced operational environment. Proficiency with workflow and task management to
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