Capgemini
Finance / FinServ
FBSCustomerCareRepresentative
“FBS Customer Care Representative at Capgemini. Skills: Customer Service, Insurance policies, Communication. Handle customer inquiries about insurance policies and coverage. Resolve moderately complex issues with empathy and professionalism”
Industry & Context.
Resolve moderately complex issues; Escalate unresolved cases
What They're Looking For.
Must Have
High school diploma completed, Advanced English level, Experience in Customer Service and/or Call Center, communication skills, customer focus, Availability to work on-site
What You'll Do.
Handle customer inquiries about insurance policies and coverage
Resolve moderately complex issues with empathy and professionalism
Explain policy details and make decisions within defined guidelines
Document interactions and escalate unresolved cases when needed
Identify trends and suggest process improvements
Stay up to date on compliance
How You'll Work.
Team & Collaboration
Collaborate closely with Claims, Underwriting, and Policy Support teams
Communication Scope
communication skills
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