Twilio
Technology
FastTrackOnboardingSpecialist
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Fast Track Onboarding Specialist at Twilio. Skills: Customer onboarding, A2P compliance, SLA management. Provide personalized onboarding support. Help customers solve onboarding issues”
Industry & Context.
Problem resolution
NAMER shift, 06:30PM - 03:30AM IST
What They're Looking For.
Must Have
Manage daily caseload and respond within SLAs, A2P compliance experience, 2 plus Years specializing in at least one a2p products, Previous experience working directly with clients, Ability to prioritize tasks and effectively project manage, Complete tasks in core areas within SLAs
Nice to Have
Familiarity with Google workspace, Familiarity with reporting tools, Prior experience implementing A2P phone number types, Understand general CTIA guidelines, Understand international regulatory requirements, Comfortable owning and leading calls
What You'll Do.
Provide personalized onboarding support
Help customers solve onboarding issues
Provide compliance guidance
Manage Onboarding SLAs
Manage credit utilization
Partner with operations teams
Scale onboarding volumes
Join weekly calls with customers
Provide onboarding support for inquiries
Ensure excellent customer experience
Assess product or service issues
Resolve basic level problems
Log customer interactions
Tag/categorize issues
Report findings to product team
How You'll Work.
Team & Collaboration
Operations teams; Product team; Cross-functionally
Communication Scope
Verbal communication; Written communication
Process & Methodology
Project management
Full Job Description
Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! . See yourself at Twilio Join the team as Twilio’s next Fast Track Onboarding Specialist About the job Twilio is seeking a Fast Track Operations Specialist to join the team that runs Twilio’s personalized onboarding team globally. This role will work directly with customers to help them onboard A2P their A2P numbers with 1:1 customer engagement. Fast Track Onboarding Specialists are the personalized onboarding experts under the A2P onboarding org. The Fast Track onboarding team is a key part of Twilio’s Super Network, whose mission is to provide strategic customers with solutions to assist them with SLA driven go to market times solutions. The role will be in NAMER shift 06:30PM - 03:30AM IST. Responsibilities In this role, you’ll: Provide personalized onboarding support for customers who sign up for our Fast Track Packages. Help Fast Track customers solve existing onboarding issues through engagement that meets their onboarding demands. Able to provide compliance guidance for all A2P products. Manage Onboarding SLAs and credit utilization for each product Partner with operations teams to scale onboarding volumes per assigned customer Join weekly calls with customers to report metrics and r
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