Holman
Automotive
FAP-ClientAdministratorBilingual
Neural analysis suggests this role is
optimal for Mid candidates.
“FAP - Client Administrator Bilingual at Holman. Skills: Client Administration, Bilingual French, Customer Service. Manage client portfolio success. Act as Fleet Manager”
Industry & Context.
Problem resolution techniques
Bilingual position
What They're Looking For.
Must Have
Must read, speak and write French fluently, 3 to 5 years direct customer service experience, Computer MS Word and Excel skills, Attention to detail and accuracy
Nice to Have
University degree or post-secondary diploma / certificate, Experience in the fleet industry
What You'll Do.
Manage client portfolio success
Respond to client inquiries
Resolve client issues
Update client parameters/profiles
Analyze client reports
Make fleet management recommendations
Attend client meetings
Present customer reviews
Run proactive reports
Identify and resolve potential issues
Adapt to system changes
Resolve potential problems
How You'll Work.
Team & Collaboration
Interact with AM, SM, other ARI departments; Work as part of a team
Communication Scope
Interpersonal skills; Communication skills
Full Job Description
**Holman is a global automotive leader that serves both commercial and consumer clients _The Holman Way_ by always doing the right thing for our people, our customers, and the community since 1924. The Holman story began nearly a century ago as a single Ford dealership in New Jersey. Today, Holman, headquartered in Mount Laurel, New Jersey, is one of the largest family-owned automotive service organizations in North America with more than 6,500 employees across North America, the UK, and Germany.** **Holman delivers a unique range of automotive-centric services including industry-leading fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States. Guided by its deeply rooted core values and principles, Holman is continuously _Driving What’s Right_. ** **What will you do?** * Holds responsibility for the success of the day- to-day interaction within their assigned client portfolio * Act as the Fleet Manager for your assigned accounts which requires a thorough understanding of your clients’ culture, contracts, policies and needs * Interact with the AM, SM, other ARI departments as well as external parties to respond to client inquiries, resolve issues and complete projects according to set deadlines * Proactively maintain and update client parameters/profiles * Selector building, including concession negotiations, vehicle recommendations, vehicle pricing, client approval and order placing * Build and analyze reports based on clients’ needs in order to make appropriate recommendations to clients on all aspects of Fleet Management * Attend corporate/industry sponsored events, client meetings and participate in the preparation as well as presentation of customer reviews where required to support the Account Man
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