FamilyExperienceConcierge

Note: If you are CURRENTLY employed at Children's and/or have an active badge or network access, STOP here. Submit your application via Workday using the Career App (Find Jobs). _**Work Shift**_ Day _**Work Day(s)**_ Friday, Saturday, Sunday, Thursday _**Shift Start Time**_ Variable _**Shift End Time**_ Variable _**Worker Sub-Type**_ Regular Children’s is one of the nation’s leading children’s hospitals. No matter the role, every member of our team is an essential part of our mission to make kids better today and healthier tomorrow. We’re committed to putting you first, and that commitment is at the heart of our company culture: People first. Children always. Find your next career opportunity and make a difference doing what you love at Children’s. _**Job Description**_ Creates a patient experience that communicates care, respect, and attention to the personal needs of patients, families, and visitors. Connect patients, families, and visitors to a variety of support services available at Children's Healthcare of Atlanta and serves as a resource for outside services. Advocates for the needs of patients, families, and visitors during their stay at Children’s Healthcare of Atlanta. Experience •Two years of experience in customer service in a business office environment Preferred Qualifications •Bachelor's degree •Experience in a healthcare-related office or a communications center •Medical terminology knowledge •Experience in handling multiple phone lines Education •High school diploma Certification Summary •Valid Georgia driver’s license Knowledge, Skills and Abilities •Excellent customer service skills, communication skills, and the ability to communicate well in person, in writing, and on the phone •Must be able to work effectively in pressured situations and demonstrate the ability to diffuse escalating situations •Strong problem-solving skills •Computer skills that include the internet and Microsoft Outlook and Word •Self starter with the ability to work with mini