World Relief
Humanitarian
FamilyCaseManagementProgramManager
“Family Case Management Program Manager at World Relief. Skills: Case management, Team leadership, Collaboration. Supervising others. Monitoring daily work activities”
What You'll Achieve.
Establish clear and measurable objectives and goals to demonstrate how needs are met; Ensure quality and holistic service provision; Ensure appropriate and timely service delivery; Monitor program budgets and other program expenses
Industry & Context.
Problem solving; Conflict resolution
Valid Driver’s License, Successful completion of MVR background check, Willingness to travel for client appointments or other needs, and to external meetings as needed
What They're Looking For.
Must Have
Mature and personal Christian faith, Committed to the mission, vision, and values of World Relief, Desire to serve and empower the Church to impact vulnerable communities, Able to affirm and/or acknowledge World Reliefs Core Beliefs, Statement of Faith, Christian Identity and National Association of Evangelicals' For the Health of The Nation document, Personal Christian faith and a heart for service to vulnerable people, team leadership, coaching, and delegation ability to mobilize a team toward common goals, Excellent collaboration, team building, and relationship management skills, Knowledge of case management practices and ethics, Detail-oriented, organized, and able to follow through on projects and assignments, Highly self-motivated, able to take initiative, problem solving and conflict resolution skills, Ability to manage multiple demands and deadlines with flexibility, Experience and/or training in working with traumatized populations or trauma informed care, Knowledge of the immigrant, Background in refugee resettlement or immigrant service, Proficient in Microsoft Suite (Word, Excel, Publisher, Power Point, Access), Valid Driver’s License, successful completion of MVR background check, willingness to for client appointments or other needs, and to external meetings as needed
Nice to Have
Prior management experience preferred
What You'll Do.
Monitoring daily work activities
Tracking and approving timesheets
Monitoring performance
Documenting performance concerns
Entering staff promotions
and separations in HRIS
Leading staff in a manner consistent with Christian values
Fostering a Christian environment
and evaluate family case management staff
Lead staff in setting appropriate individual and team goals
Provide and/or facilitate personal and professional development opportunities
Develop structures for staff support and care
Work collaboratively with the Immigrant Family Services Director
Meet with staff for case consultation
Address client concerns and challenges
Meet with clients when necessary
Participate in regular case briefing meetings
Monitor client progress
Collaborate interdepartmentally on holistic service provision
Develop and review client service systems and tools
Coordinate and delegate client referrals
Oversee the completion of all required family case management services
Regularly review case documentation
Monitor program budgets and other program expenses
Collaborate with other managers towards client feedback informing service provision
Develop structures for soliciting formal client feedback
Communicate regularly with the Immigrant Family Services Director
Transmit appropriate information between case management team and IFS Director
Represent World Relief Chicagoland to governmental agencies
Participate in virtual meetings and regular communication with Home Office
Develop and maintain relationships with organizations in the community
Collaborate with other organizations on initiatives
Collaborate with other World Relief staff and teams
Facilitate events that promote community-building
Provide for or delegate the interviewing
and onboarding of interns
Advocate on behalf of refugee and immigrant families
Promote timely communication with volunteers and churches
Provide direct service support
Other duties as assigned
How You'll Work.
Team & Collaboration
Work collaboratively with the Immigrant Family Services Director; Collaborate interdepartmentally on holistic service provision; Collaborate with other managers towards client feedback informing service provision; Collaborate with other organizations on initiatives; Collaborate with other World Relief staff and teams
Process & Methodology
Follow through on projects and assignments, Manage multiple demands and deadlines with flexibility
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