Amazon.com Services LLC
Technology
FailureAnalysisManager,ProductIntegrity,FailureAnalysis
Neural analysis suggests this role is
optimal for Manager candidates.
“Failure Analysis Manager, Product Integrity, Failure Analysis at Amazon.com Services LLC. Skills: Failure analysis, Reliability testing, Hardware quality, Root cause analysis. Own failure analysis outcomes. Own reliability testing outcomes”
What You'll Achieve.
Deliver root cause clarity; Shape product decisions; Drive corrective action decisions
Industry & Context.
Root cause analysis; Structured problem-solving; Failure analysis; Troubleshooting
What They're Looking For.
Must Have
7+ years hardware development, Master's degree or equivalent, Proven leadership experience, Hands-on capability component/board/system, Extensive experience resolving quality issues, Ability to operate in fast-paced environments
Nice to Have
Expert-level proficiency leading investigations, Hands-on experience physical FA techniques, Knowledge of reliability engineering disciplines, Experience standing up lab safety programs
What You'll Do.
Own failure analysis outcomes
Own reliability testing outcomes
Set technical strategy
Identify capability gaps
Prioritize investment
Drive cross-functional problem solving
Translate failure insights
Serve as escalation point
Deliver risk assessments
Deliver corrective action plans
Cultivate partnerships
Position lab as resource
Build high-performing team
Provide technical mentorship
Oversee investigations
Oversee reliability tests
Ensure timely updates
Ensure rigorous reports
Ensure clear recommendations
Lead special projects
Innovate on behalf of customers
Expand knowledge base
Develop new methodologies
Manage stakeholder relationships
Communicate resource needs
Communicate project progress
Communicate budget planning
How You'll Work.
Team & Collaboration
Cross-functional problem solving; Partnerships with engineering; Partnerships with supply chain; Partnerships with program teams
Communication Scope
Verbal communication; Written communication; Risk assessment communication; Corrective action communication
Process & Methodology
Roadmap planning
Full Job Description
As the Failure Analysis Manager, you will own the technical strategy and execution for a team that investigates why hardware fails and ensures it doesn't fail again. Your team applies electrical fault isolation, physical analysis, and accelerated stress testing to Amazon's most complex hardware, turning ambiguous failures into actionable design improvements. You will lead a team of highly talented engineers through investigations spanning NPI and field returns, delivering root cause clarity that directly shapes product decisions. You will set the vision for the team's growth, build senior-level partnerships across Amazon's hardware portfolio, and serve as the authoritative voice on failure risk, corrective actions, and recovery plans for critical customer escalations. Key job responsibilities - Own root cause failure analysis and reliability testing outcomes across Amazon's hardware portfolio: consumer electronics, spacecrafts, drones, data center infrastructure, robotics, and some others - Set technical strategy for the team: identify capability gaps, prioritize investment in new analytical methods, and define the roadmap for scaling lab capacity - Drive cross-functional problem solving that translates failure insights into upstream design, process, and manufacturing changes - Serve as the primary escalation point for critical hardware quality issues, delivering clear risk assessments and corrective action plans to senior leadership - Cultivate partnerships with engineering, supply chain, and program teams to position the lab as an indispensable resource across the product lifecycle - Build and develop a high-performing team: recruit top talent, provide technical mentorship, and create growth paths for engineers with diverse science and engineering backgrounds A day in the life You will move fluidly between our office and the lab just down the hallway. You'll oversee a portfolio of investigations and reliability tests at various stages, ensuring your team delivers
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